Corey Henry
Erie,PA
Summary
Adept at balancing compassionate patient care with efficient complaint resolution, my tenure at Community Resources For Independence honed my HIPAA compliance and customer service skills. I excel in critical thinking and client relations, significantly enhancing customer satisfaction and loyalty. My proactive approach and ability to train others underscore my commitment to excellence and results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
37
37
years of professional experience
Work History
Certified Nursing Assistant
Community Resources For Independence
12.2015 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Interim Home Health Care
04.2001 - 06.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Customer Service Representative
GE Off-Highway Contracted Employee
06.1998 - 03.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accts Receivable/Customer Service Representative
Morris Coupling
02.1996 - 01.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Lead
Time Warner Cable
02.1992 - 01.1996
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Phone Agent
Alert Communications
02.1988 - 02.1992
- Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
Education
High School Diploma -
Seneca High School
Wattsburg, PASkills
- HIPAA Compliance
- Customer Service
- Active Listening
- Data Entry
- Critical Thinking
- Customer Relations
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Client Relations
Timeline
Certified Nursing Assistant
Community Resources For Independence
12.2015 - Current
Certified Nursing Assistant
Interim Home Health Care
04.2001 - 06.2008
Customer Service Representative
GE Off-Highway Contracted Employee
06.1998 - 03.2001
Accts Receivable/Customer Service Representative
Morris Coupling
02.1996 - 01.1998
Customer Service Lead
Time Warner Cable
02.1992 - 01.1996
Customer Service Phone Agent
Alert Communications
02.1988 - 02.1992
High School Diploma -
Seneca High School
Similar Profiles
Erin NewlinErin Newlin
Sales Associate at Community Resources For IndependenceSales Associate at Community Resources For Independence
Sherry BunnellSherry Bunnell
Custodial at Department Of Conservation And Natural ResourcesCustodial at Department Of Conservation And Natural Resources
ESAN TORRINGTONESAN TORRINGTON
Assistant Director of Residential Services at Innovative Resources For IndependenceAssistant Director of Residential Services at Innovative Resources For Independence
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
VICTORIA L. MARTINVICTORIA L. MARTIN
Front Desk Agent at Holiday Inn ErieFront Desk Agent at Holiday Inn Erie