COREY HENSON
New Braunfels,TX
Summary
Detail-oriented offering skills in supporting users with technical knowledge and troubleshooting. Relates well to customers. Improves performance through skilled updates and repairs. Works well in group settings and always willing to learn more. Easily identifies and resolves technical issues or concerns. January 2023 I took advantage of the "walk a mile" program for the help desk role, to get a better insight and understanding of the job title. February 2023 to March 2023 I was selected to be apart of a contract project as an It support specialist with HT group. In February of 2024 I completed a Pc technician program at Austin community college and received my certification. Summer 2025 I took an internship and worked as a network installer for three months.
Overview
5
5
years of professional experience
Work History
Data Center/ Network Tech
Boldyn Networks
Austin
06.2024 - Current
- Building core and racking switches
- Effectively using cables and proper labeling
- Familiar with all PC components
- Getting projects finished on time
- Effectively working with Network and project engineers
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Fleet Service Clerk Crew Chief
American Airlines
Austin, Tx
03.2020 - 03.2025
- Manage a crew of individuals by providing instructions of job requirement in accordance with USAF security standards
- Day to day application use of Falcon using ROVR, Ramplink, Deviate, Trackscan
- Coordinate and manage daily briefings with senior military leadership on status of communication infrastructure and open trouble tickets/work orders
IT support specialist (contract temporary)
HT Group
01.2023 - 03.2023
Education
PC Technician certification -
Austin community college
Austin, TxSkills
- Problem solving
- Technical documentation
- Upgrade coordination
Timeline
Data Center/ Network Tech
Boldyn Networks
06.2024 - Current
IT support specialist (contract temporary)
HT Group
01.2023 - 03.2023
Fleet Service Clerk Crew Chief
American Airlines
03.2020 - 03.2025
PC Technician certification -
Austin community college