Corey Hernandez

Assisted customers in finding lower insurance plans. Connected customer and business partners by finding what needs

customers have and finding the best partner to assist the customer. Multiple transfers per day with a higher average on team of 3% compared to others in the same position. Able to upsell, rebuttable effectively and call control to get customer to stay on through with our services. Conduct 200+ outbound calls/day to prospective customers to introduce products and services.

Help our english customers with any questions regarding products or on going sales, helped apply for financial credit to be able to make purchases with us. Since starting with the company my monthly conversion close rate is

always above 47% which is one of the highest of the english teams. Always grossed in revenue over 200k which made me the

teams highest performer even since coming out of nesting. Good at up selling products and giving customers insights on the

advantages of protection plans. I did all this while still providing the best customer service possible always putting the

customer first regardless of sale or not.

Accurately rate and bill customers/ Responsible for invoicing and processing payments, executed billing task such as record

information on databases. Entered numerical data into databases with speed and accuracy using 10 keypad. Corrected any

data entries to ensure full accuracy. Managed wide variety of service and administrative tasks to help customers fast and accurately. Helped assist families with hard decisions with there loved ones. Assisted in explaining the product so that guest is knowing what they are getting.

accurately. File and process life insurance claims/ send reimbursement for overpaid

Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor. Delivered information to visitors, including detalls of interest about facility, rules, polcies and promotional event. Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks. Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies. Carried out day-day-day duties accurately and efficientl.