Highly qualified and results-driven property management professional with over 10 years of experience in residential and multi-family property management. Proven track record of exceeding performance goals, optimizing occupancy rates, and maximizing NOI. Skilled in strategic planning, team leadership, and operational efficiency. Recognized for exceptional communication, organizational, and problem-solving skills. Adept at managing multiple priorities while maintaining high standards of customer satisfaction and compliance.
- Oversee maintenance operations and capital improvement projects across a portfolio of residential and multi-family properties.
- Develop and implement preventative maintenance programs to enhance property value and tenant satisfaction.
- Schedule and monitor seasonal maintenance for the portfolio.
- Manage vendor relationships, ensuring high-quality work, and cost-effective solutions.
- Coordinate with the management team to address maintenance requests and emergency repairs promptly.
- Monitor compliance with local, state, and federal regulations for building safety and maintenance standards.
- Conduct regular property inspections to identify areas for improvement, and ensure operational efficiency.
- Collaborate with senior leadership to develop long-term maintenance strategies and budgets.
- Verified income, assets, and expenses for applicants, ensuring compliance with leasing requirements.
- Maintained operational facilities through regular maintenance, major repairs, and capital improvement projects.
- Monitored construction and maintenance progress, providing updates on delays and schedule changes.
- Ensured timely rent collection and reconciliation in accordance with landlord and resident statutes.
- Developed and executed marketing strategies to increase occupancy rates and reduce vacancies.
- Implemented lease renewal programs to maintain high occupancy, and maximize rental income.
- Communicated effectively with owners, residents, and on-site associates to ensure satisfaction
- Managed the East Portfolio, including single-family homes and multi-family buildings, with over 70 investors and private homeowners.
- Created and implemented management plans to maximize NOI, and reduce operating expenses.
- Developed creative marketing strategies based on competitive analysis to achieve leasing goals.
- Prepared annual operating budgets, monthly cash flow projections, and variance reports for the owners.
- Oversaw vendor work, approved accounts payable, and monitored accounts receivable.
- Trained property and regional managers on Yardi software, and facilitated software conversions for new properties.
- Assisted with due diligence during property takeovers to ensure smooth transitions.
-Oversaw 343+ units at various sites, managing a team of more than 8 employees and 2 contractors.
- Monitored rent collections, followed up on delinquencies, and enforced lease agreements.
-Identified trends in operational data and recommended adjustments.
- Implemented policies and procedures to maintain properties to the highest standards.
- Responded to tenant inquiries and provided 24-hour emergency on-call services.
- Developed and executed marketing strategies to achieve and maintain 97% occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes and ensure compliance with regulations.
- Residential Property Management
- Strategic Planning and Budget Management
- Proficient with Yardi, AppFolio, Windows, Word, Excel, and Outlook
- Resident and Owner Relations
- Multi-Site and Portfolio Oversight
- Extensive knowledge of LIHTC and landlord/tenant law
-Vendor and Construction Management
-Lease Agreement Proficiency
-Marketing and Occupancy Optimization