Corey Hill
Washington,NC
Summary
Results-driven professional with a strong quality control mindset, honed at Camfil Farr, where I implemented stringent measures to minimize defects and enhance project accuracy. Proven ability to foster relationships and drive customer retention, complemented by expertise in technical problem-solving and process streamlining for improved efficiency.
Experienced with quality control processes and technical management. Utilizes analytical skills to identify and rectify production issues. Track record of implementing quality control measures that enhance product standards and operational efficiency.
Overview
10
10
years of professional experience
Work History
Quality Control
Camfil Farr
02.2023 - Current
- Conducted detailed quality control checks, minimizing defects and maintaining brand reputation.
- Reduced financial reporting errors by implementing stringent quality control measures.
- Implemented quality control measures, reducing errors and increasing overall project accuracy.
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
Technical Customer Service Representative
UHaul
01.2019 - 02.2023
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
General Manager
GTS Exspress
04.2015 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
South Central High School
Winterville, NC11-2013
Skills
- Quality control checks
- Quality control mindset
- Test item quality control
- Quality control abilities
Timeline
Quality Control
Camfil Farr
02.2023 - Current
Technical Customer Service Representative
UHaul
01.2019 - 02.2023
General Manager
GTS Exspress
04.2015 - 01.2019
High School Diploma -
South Central High School
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