Corey Howard
O'Fallon,IL
Summary
Hardworking and reliable employee willing to do what it takes to my master trade and exceed expectations. I have nearly 17 years of experience is the Automotive Industry and held positions as a Technician and Automotive Service Consultant. I have always prided myself in the care that I show and the great service that I am able to provide to my amazing and loyal customers. Growing customer relationships is a wonderful part of the service industry and having the mechanical knowledge and training has helped me become very successful as a Service Consultant in the Automotive Industry and allowed me to accurately educate my customers to meet their needs by gaining trust by providing excellent customer service and transparency.
Overview
16
16
years of professional experience
Work History
Automotive Service Consultant
Jack Schmitt Chevrolet Of O'fallon
08.2015 - Current
- Handle customer automotive issues by using complex problem solving skills and nearly 17 years experience in the automotive industry to provide an effective and accurate repair on the first visit.
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Regularly follow up with customers to offer additional support and check resolution satisfaction.
- Develop estimates by costing materials, supplies, and labor using national published labor and parts guides.
- Interpret and perform diagnostic and review results to provide accurate repair recommendations.
- Maintain high customer satisfaction CSI scores to always meet and exceed targeted goals.
- Explain maintenance and repair needs to customers and offer advice on preventative maintenance and needed repairs.
- Coordinate with parts department to determine availability of necessary components and problem solve to locate unavailable parts to most efficiently meet customer needs.
- Direct contact between automotive service technician and customer.
Automotive Service Consultant
Meyer Honda
03.2013 - 08.2015
- Learned the Honda and Acura warranty parameters and maintenance schedules by being 100% certified in completed Honda Service Advisor training.
- Worked with extended warranty providers to obtain approval to accurately complete customer repairs.
- Determined and processed Honda factory warranty claims.
- Set up customer rental vehicles as needed to effectively exceed customer satisfaction and meet customer needs.
- See current occupation to review other work responsibilities.
Fleet Service Advisor
Enterprise Fleet Management
10.2008 - 03.2013
- Worked at corporate Enterprise Fleet Management National Service Department of St. Louis
- Worked in a team setting to answer calls from automotive repair shops around the United States, Canada, and Mexico to coordinate and manage maintenance and repairs on Enterprise fleet vehicles.
- Verify and negotiate repair and maintenance costs by using national published repair manuals and labor guides.
- Communicate between repair facilities and Enterprise fleet customers to effectively meet customer needs.
- Sourced automotive parts from multiple sources to ensure cost effectiveness and avoid downtime.
- Customer service was a way of life and at the highest or priorities.
Automotive Technician
Meyer Honda
09.2007 - 10.2008
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
Education
Associate of Applied Science - Automotive Service Management
Lincoln College of Technology - Indianapolis
Indianapolis, IN11.2007
Skills
- 17 Years Automotive experience
- Sales Expertise
- ADP Software and Electronic Systems Expertise
- Excellent Customer Service
- Excellent Customer Communication
- Multi-tasking in Fast Paced Work Setting
- Mechanically Inclined and Hands-On Training
- Fast at Learning New Skills
- Hard Working
- Dependable
Timeline
Automotive Service Consultant
Jack Schmitt Chevrolet Of O'fallon
08.2015 - Current
Automotive Service Consultant
Meyer Honda
03.2013 - 08.2015
Fleet Service Advisor
Enterprise Fleet Management
10.2008 - 03.2013
Automotive Technician
Meyer Honda
09.2007 - 10.2008
Associate of Applied Science - Automotive Service Management
Lincoln College of Technology - Indianapolis
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