Corey Hyde
South Glens Falls,NY
Summary
Proven Guest Services Agent with a track record of enhancing customer satisfaction at Adelphi Hotel through exceptional service and hospitality best practices. Skilled in guest relations and cash handling, adept at staff development and providing VIP guest services. Increased repeat guest numbers by focusing on personalized guest experiences and efficient check-in/check-out processes. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Adelphi Hotel
Saratoga Springs, NY
10.2023 - Current
- Assigned numbered tags to customers and vehicles.
- Done: amenities, services to rooms, and events orchestrated by the hotel.
- Greeted guests upon arrival and provided exceptional customer service.
- Monitored parking area for safety, security and general customer concerns.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Assisted customers with their luggage from vehicles to vehicles, and up to rooms and condominiums.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Server
Lake George Steamboat Company
Lake George, NY
07.2020 - 07.2024
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
Education
High School Diploma -
SUNY Adirondack
Queensbury, NY05-2025
Skills
- Customer rapport
- Hospitality best practices
- Guest check-in and check-out
- Hospitality services
- VIP guest services
- Concierge services
- Staff development
- Guest relations
- Cash handling experience
Certification
- CompTIA A+
- CompTIA Network+
Languages
English
Professional
References
References available upon request.
Timeline
Guest Services Agent
Adelphi Hotel
10.2023 - Current
Server
Lake George Steamboat Company
07.2020 - 07.2024
High School Diploma -
SUNY Adirondack
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