Corey Ing
Abie,HI
Summary
Accomplished IT Manager with a proven track record at Aloha Petroleum Ltd., specializing in developing custom IT solutions and driving operational improvements. Expert in cybersecurity and IT management, I excel in fostering cross-functional team collaboration and enhancing system security. My leadership has significantly reduced downtime and optimized resource utilization, demonstrating both technical troubleshooting prowess and strategic project management skills.
Overview
2025
2025
years of professional experience
Work History
IT Support Specialist
Aloha Petroleum, Ltd.
IT Manager
Aloha Petroleum Ltd.
04.2022 - 02.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
Senior IT Specialist / Project Manager
Aloha Petroleum Ltd.
03.2013 - 03.2022
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
- Designed tested, and deployed custom software applications tailored to the specific needs of various departments within the company.
- Enhanced network security by implementing advanced intrusion detection systems and regular vulnerability assessments.
- Championed cybersecurity awareness campaigns throughout the organization; educated staff on best practices for safeguarding sensitive information against threats both internal and external.
- Established robust disaster recovery protocols, minimizing downtime during unplanned outages or cyberattacks.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed periodic system upgrades and maintenance to meet industry standards.
I.T. Manager
Martin & MacArthur
03.2013 - 08.2013
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
I.T. Manager
Restaurant Partners Hawaii (Jamba Juice/P.F Chang'
04.2009 - 03.2013
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
I.T. Support Specialist
Aloha Petroleum Ltd.
11.2003 - 04.2009
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
Systems Analyst
Hawaii Criminal Justice Data Center
11.2001 - 10.2003
- Enhanced system efficiency by identifying and resolving complex technical issues.
Management Consultant / Network Administrator
Grant Thornton LLP
12.1994 - 10.2001
Education
BBA - Management Information Systems
University of Hawaii At Manoa
12-1994
Skills
- IT Management Expertise
- Extensive Project Management
- Technical troubleshooting
- User / Helpdesk Support
- PCI Compliance Certification
- Cybersecurity
- Network Managment
- VMWare
- Office 365 Tenant Management
Timeline
IT Manager
Aloha Petroleum Ltd.
04.2022 - 02.2025
Senior IT Specialist / Project Manager
Aloha Petroleum Ltd.
03.2013 - 03.2022
I.T. Manager
Martin & MacArthur
03.2013 - 08.2013
I.T. Manager
Restaurant Partners Hawaii (Jamba Juice/P.F Chang'
04.2009 - 03.2013
I.T. Support Specialist
Aloha Petroleum Ltd.
11.2003 - 04.2009
Systems Analyst
Hawaii Criminal Justice Data Center
11.2001 - 10.2003
Management Consultant / Network Administrator
Grant Thornton LLP
12.1994 - 10.2001
IT Support Specialist
Aloha Petroleum, Ltd.
BBA - Management Information Systems
University of Hawaii At Manoa
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