Corey Jenkins
Columbia,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a comprehensive understanding of Compliance areas such as: OFAC, SAR, REGD, REGE, REGCC, and BSA/AML.
Overview
10
10
years of professional experience
Work History
Branch Manager II
Tower Federal Credit Union
08.2022 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans. Review timesheets as part of daily checklist.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set. Hone and improved on employees skills and abilities by holding daily end of day debriefing sessions and Completing annual performance reviews.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Manager
PNC Bank, NA
02.2020 - 08.2022
- Supervised branch operations and made continuous improvements in each area. Reviewed and approve electronic wires, complicated fee matters and daily audit inspections.
- Encouraged employee development and promoted management staff from within.
- Represented bank at community events to establish strong ties and promote business.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Branch Banker
BB&T
10.2018 - 02.2020
- Engaged employees in business processes with positive motivational techniques.
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assistant Branch Manager
TD Bank NA
07.2013 - 10.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 11 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Education
Bachelor of Arts - Business Administration
Mount Ida College
Newton Center, MA05.2006
Skills
- Operational Reporting
- Sales Support
- Management of Financial Resources
- Cost Data Analysis
- Customer Feedback
- Branch Operations
- Staff Recruitment and Hiring
- Business Relationship Management
Timeline
Branch Manager II
Tower Federal Credit Union
08.2022 - 08.2023
Branch Manager
PNC Bank, NA
02.2020 - 08.2022
Branch Banker
BB&T
10.2018 - 02.2020
Assistant Branch Manager
TD Bank NA
07.2013 - 10.2018
Bachelor of Arts - Business Administration
Mount Ida College
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