Corey Jinnette
Providence Forge,VA
Summary
Knowledgeable Operations Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Branch Manager
United Rentals Climate Solutions
Colonial Heights, Virginia
06.2024 - Current
- Managed daily operations of rental equipment and service delivery.
- Led team meetings to discuss workflow and safety protocols.
- Coordinated inventory management for climate control equipment.
- Trained new staff on equipment handling and customer service standards.
- Oversaw compliance with safety regulations in branch operations.
- Implemented process improvements to enhance operational effectiveness.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Operations Manager
United Rentals
Colonial Heights, VA
04.2023 - 06.2024
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implement policies and standard operating procedures and managed quality, customer service and logistics.
- Motivate and evaluate personnel for performance improvement and goal achievement.
- Guide employees on understanding and meeting changing customer needs and expectations.
- Identify areas of deficiency and performed root-cause analysis to solve problems.
- Enforce federal, state, local and company rules for safety and operations.
Vertical Sales Rep
United Rentals
Colonial Heights, VA
01.2022 - 04.2023
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Inside Sales/Operations
United Rentals
Colonial Heights, Virginia
02.2018 - 01.2022
- Oversaw daily operations at branch, including quotes, billing, customer service, and facility and network maintenance
- Branch Safety Champion in charge of safety compliance
- Manage fleet and logistics to cover obligations; arrange outside haulers as necessary
- Direct contact through construction process during branch remodel
- Assist Branch Operations with BCC and 5S compliance
- Provide support to Sales and Service departments as needed to ensure branch success
- Allocate and source resources as necessary to ensure customer service levels are exceeded
- Handle on call needs during assigned rotation for multiple locations
Inside Sales/Operations
Polymershapes
Richmond, VA
12.2019 - 04.2021
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Awarded for driving top line revenue growth and sustaining high level of achievement.
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Managed supply chain and monitored all logistics functions for company.
Logistics Specialist
Transplace Southeast
Greensboro, NC
06.2015 - 02.2018
- Manage multiple customer accounts overseeing trucking operations at facilities across the country.
- Primary point of contact for escalated complaints for 19 Customer Service Reps.
- Manage LTL and TL routing options while analyzing shipments based on set criteria to determine cost and transit savings.
- Oversee inbound shipments and ensure vendor compliance to client needs.
- Obtain disposition from shipper on OS&D issues; arrange RGA shipments as necessary.
- Appoint and Track TL carriers from pickup to delivery; Oversee LTL tracking to delivery.
- Update TMS with accessorial charges and account specifics.
- Handle after hours for entire Novolex account while on call during 7 day rotation.
Education
MBA - Business Administration
East Carolina University
Greenville, NCBachelor of Science - Business Administration And Management
East Carolina University
Greenville, NCSkills
- Staff Training and Development
- Critical thinking
- Process improvement
- Client relations
- Budgeting and forecasting
- Global and strategic sourcing
- Work flow planning
- Workforce Management
- Budget control
- Schedule management
- Microsoft Office Suite expert
- Strategic account development and management
- Problem-Solving
- On-site product demonstrations
- B2B and B2C sales
Affiliations
- Endurance Athlete (Ironman, Triathlon, Running); Special Olympics Volunteer (Coach); Member of: Beta Gamma Sigma (Business), Phi Kappa Phi, Omicron Delta Kappa Leadership Honor Society, Phi Theta Kappa, Golden Key International
Timeline
Branch Manager
United Rentals Climate Solutions
06.2024 - Current
Operations Manager
United Rentals
04.2023 - 06.2024
Vertical Sales Rep
United Rentals
01.2022 - 04.2023
Inside Sales/Operations
Polymershapes
12.2019 - 04.2021
Inside Sales/Operations
United Rentals
02.2018 - 01.2022
Logistics Specialist
Transplace Southeast
06.2015 - 02.2018
MBA - Business Administration
East Carolina University
Bachelor of Science - Business Administration And Management
East Carolina University