Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Corey Jones

Corey Jones

Rialto,CA

Summary

Authorized to work in the US for any employer Dynamic Sales Executive with 20 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Vice President of Sales and Operations

Servicing Solutions
08.2022 - Current
  • Oversee a world class customer centric culture within the call center operations
  • Accountable for business results and overall operation for all customer experience functions, leveraging 25 years of industry experience and servant leadership principles to provide solutions that are mutually exclusive and collectively exhaustive
  • Solutions that bring impact, results and build the capability, consistency and performance of my client’s brand and portfolios
  • Responsible for three primary functions, Sales, oversight over the onboarding and project management of new clients and partners
  • The management of new and existing partner and client relationships, including the mitigation and problem solving of escalated concerns and issues
  • The day-to-day management of customer experience and loan servicing operations with responsibilities ranging from oversight of our recruitment team to analysis and responsibility of performance KPIs and
  • SLAs
  • Additionally, to create, maintain and modify servicing strategies from beginning to end
  • Collaborate with clients to create structured policy and procedures to increase consistency and efficiencies
  • Drive operational excellence using servant leadership, with a heavy focus on leadership development and mentoring.

Finance Manager

Joshua Tree National Park Association
03.2022 - 08.2022
  • Work closely with the Executive Director, Director of Business Operations, and Management team to provide oversight, guidance, and problem- solving assistance on financial systems, procedures, and reports
  • Authors and maintains reports such as outcomes measurements, return on investments, and data analyses per department
  • Receives monthly reports from Director/Manager of each department (Retail, Education, Development)
  • Assists in planning and projecting future financial direction
  • Remain abreast of industry standards, best practices, and guidelines and applies them to fiscal Management
  • Manage Restricted funds accounts, including membership and fundraising monies, grants, and donor restricted funds
  • Work with National Park Service Staff in terms of expenditure of funds transferred to the TNPK, and the rules and directives applicable to the NPS Staff
  • Set up custom monthly reporting for ED/ Treasurer as required
  • Complete projections and return on investments (ROI) reports as required.

Payoffs and Payment Processing Manager

AmeriNat
11.2021 - 01.2022
  • Ensure all cashiering and payoff related processes including posting payments, adjustments, payoffs, payoff demands, executing and recording reconveyances/lien releases and other assigned departmental tasks are completed in accordance with regulatory requirements, and applicable policies and procedures
  • Assist borrowers and clients (both internal and external) with related requests and customer service
  • Major Duties and Responsibilities: Ensure all remitted funds for payments and payoffs are processed daily form all channels; lockbox, on-line, ACH/Wires, and mail
  • Payment adjustments, check disbursements, payoff demands, account adjustments and other requests are expected to be processed within department standards
  • Perform varied and complex transactions and provide guidance on the same to subordinates
  • Monitor service agreements and procedures to ensure on-time delivery, customer satisfaction and the effective and efficient operation of the department
  • Developed and maintained policies and procedures as appropriate.

Bankruptcy and Credit reporting Manager

Amerinat
11.2021 - 01.2022
  • Oversee the entire bankruptcy and credit reporting process from analyzing data, creating reporting, managing credit reporting & bankruptcy staff, and responding to credit reporting inquiries and disputes accurately and in a timely manner
  • Also ensure compliance with all company policies, and credit reporting laws and regulations.

CEO

Tix
05.2017 - 06.2021
  • Tix-Social is focusing its marketing efforts towards the most condensed, highly profitable and greatest growth potential portion of the market, the "Leveling the Playing Field." Tix-Social has carved out a unique offering utilizing mobile tickets, mobile coupons and mobile product placement centered around any one single (or multiple) brand delivered on one single platform
  • The platform used to distribute user's services can deliver worldwide and to any mobile, tablet or terminal based unit connected to the internet, instant messaging or email service provider.

Senior Vice President

Sony Music Group, Servicing
01.2014 - 05.2017
  • The Office supported the mission of the Company by handling all legal matters generated by the activities of the Business and Subsidiary, including their departments, operating units and subsidiaries, and by initiating action to forestall problems and manage risks
  • Corey also managed for Sony Music
  • Entertainment, GSA Region, overseeing the company's operations in Germany, Switzerland and Austria
  • Previously he was VP of Sony Music Entertainment regional offices
  • AVP

Nationstar Mortgage
01.2010 - 12.2014
  • Promoted to develop and manage a team of 156 specialists who both built and completed compliance testing reviews for Nationstar Servicing and Default operations
  • Testing accounted for both Servicing and
  • Default processes for compliance with regulatory, state, and investor guidelines, as well as performing research and analysis on regulatory requirements for FHA, FNMA, AG, CFPB and FHLMC policies and guidelines
  • I also was responsible for the late stage collections and loss Mitigation efforts for the FHLMC and Govy book of business
  • Responsibility includes the following:
  • Customer outreach strategy
  • Managed group that established goals and evaluated risk and controls, completing regulatory compliance analysis and research
  • Built Loss Mitigation testing from the ground up while updating Archer and LPS with findings
  • Managed India outsourced group that was responsible for identifying issues and/or areas for improvement in efficiency or effectiveness
  • Collaborate with business stakeholders to ensure risks are effectively mitigated and issues are corrected per business unit's remediation plans
  • Established goals and evaluated risk and controls, completing regulatory compliance analysis and research
  • Communicated and produced reports containing results from QA and regulatory compliance reviews, including executive summaries
  • Director of Front-End Collections
  • Nationstar Mortgage

AVP Retail Banking
01.2006 - 01.2010
  • Managed Collections Staff, dialer strategy and campaigns for 29-Billion-dollar portfolio and 200K customers
  • This would include all stages of delinquency 30-day, 60 day and 90's plus
  • Provided overall business financial support to the Group Vice President of Centex Equity, which included the identification and guidance of critical business, operational, and financial issues
  • Critiqued and analyzed corrective courses of action to the company Senior Vice Presidents (Default support) and their support staffs
  • Performed operational due diligence both in compliance first line of defense on our companies and reported findings and corrective course of action
  • Assisted in setting the long-term strategies of compliance for Suspicious Activity Reporting (SAR) including Fraud/BSA/AML policies and procedures.

Fortress Investment
01.2005 - 01.2006
  • Promoted to develop region with poor and inconsistent results and difficult employees
  • Creativity and risk taking had not been encouraged in region, and teamwork and communication were non-existent
  • Provided overall coordination and leadership for the Long-Range Plan and Annual Business Plan
  • Developed processes and procedures that directed improvement in employee morale
  • Provided clear transparency in the financial reporting activities and measurable results.

Regional Manager

Home Depot
01.2002 - 01.2004
  • Coordinated all activities related to the Annual Business Plan and Quarterly Forecast processes, P&L
  • Managed process improvements, cost management and harmonized operating with Receiving
  • Led efforts to reengineer the annual business planning process by reviewing and analyzing best demonstrated practices from within and outside the Company
  • Initiated the review and analysis of current quarterly forecasting process via process mapping techniques
  • Recommended alternative to improve accuracy, minimize resource involvement, help senior management identify major risks to the Company's plan, and reduce process cycle time by 40%
  • Increased commercial sales by 15 percent, developed web base ordering system for lumber products and delivery.

District Manager

Office Depot
01.1998 - 01.2002
  • Identified opportunities for improvements in Commercial Products Business performance
  • Created financial analysis for new product developments, new market applications, cost reduction programs, pricing decisions and product cost changes for Marketing and Sales organizations
  • Coordinated, prepared and analyzed monthly operating results, quarterly forecasts, and annual and long-range business plans
  • Trained 125 salespeople in intensive 3-day professional Sales Skills (PSS) session from Learning
  • International/Achieve Global
  • Class sizes ranged from 10-15 participants per workshop
  • Analyzed penn product line manufacturing configuration and provided recommendations for improvements which yielded a 20%, or $.5 million increase in profits

Education

Masters - International Business and Finance

Western Oregon University School of Business

Bachelor's degree - Business

University of Oregon

Skills

  • Management Experience
  • Risk Management
  • Compliance Management
  • Regulatory Reporting
  • Regulatory Compliance
  • Call Center Management
  • LPS
  • Excel
  • Microsoft Office
  • CCEP
  • Marketing Strategy
  • Marketing
  • CRM Software
  • Case Management
  • Analysis Skills
  • IT Service Management
  • Bank Secrecy Act
  • Internal Audits
  • Financial Analysis
  • Forecasting
  • Strategic Planning
  • Management & leadership skills:
  • Impact & influence — Familiar
  • December 2020
  • Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Full results: Familiar
  • Work style: Conscientiousness — Proficient
  • January 2021
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Full results: Proficient
  • Planning & execution — Highly Proficient
  • August 2020
  • Planning and managing resources to accomplish organizational goals
  • Full results: Highly Proficient
  • Customer focus & orientation — Highly Proficient
  • February 2020
  • Responding to customer situations with sensitivity
  • Management fit — Highly Proficient
  • March 2021
  • Measures the traits that are important for success in management positions
  • Work motivation — Familiar
  • November 2020
  • Level of motivation and discipline applied toward work
  • Sales skills — Proficient
  • March 2020
  • Persuading reluctant customers to buy products or services, and influencing and negotiating with
  • Customers to meet sales goals
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Persuasive Selling
  • Territory Management
  • Store Displays
  • Goals and Performance
  • Regional Sales and Support
  • Service Promotions
  • Sales Expertise
  • Sales Presentation
  • P&L Responsibility
  • Partnership Marketing
  • Till Counting
  • Category Growth
  • Global Sales and Marketing
  • Multichannel Marketing
  • Market Identification
  • Quality Assurance Understanding
  • Public Speaking
  • Strategic Oversight
  • Profit Growth Strategies
  • Expense Reporting
  • Product Promotion
  • Project Management
  • Opportunity Identification
  • Interpersonal and Written Communication
  • Staff Management
  • Lead Generation
  • Sales Forecasting
  • Database Management
  • Data Analysis
  • Outreach Initiatives
  • Team Mentorship
  • SOP Adherence
  • Resource Deployment
  • Client Advocacy
  • Public Relations and Sales
  • Schedule Coordination
  • Account Management Strategy
  • Sage ACT!
  • Site Visits
  • Lead Development
  • Tech Support
  • Revenue Stream Identification
  • Sales and Marketing
  • Profit and Loss Forecasting
  • Wide Format Printing
  • Employee Guidance
  • Quote and Proposal Management
  • Growth Portfolios
  • Problem Investigations
  • Retail Knowledge
  • Cold Calling
  • Magazine Design
  • ROI Improvements
  • Video Conferencing
  • Client Representation

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 56 staff members.

Certification

Budgeting (10+ years) Forecasting (10+ years) Microsoft Office (10+ years) Payroll Management (10+ years) Fair Housing Regulations Profit & Loss Process Improvement Cost Management Financial Management Project Management Oracle Pricing Technology (10+ years) IT project management (10+ years) Mortgage servicing Negotiation Underwriting Management Senior leadership Leadership Business development Operations management IVR (10+ years) Contracts (10+ years) Employee relations (10+ years) B2B (10+ years) Warehouse management system (10+ years) MRP (10+ years) SQL (10+ years) Cost Control Certifications and Licenses FDCPA January 2023 to January 2024 Assessments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Vice President of Sales and Operations

Servicing Solutions
08.2022 - Current

Finance Manager

Joshua Tree National Park Association
03.2022 - 08.2022

Payoffs and Payment Processing Manager

AmeriNat
11.2021 - 01.2022

Bankruptcy and Credit reporting Manager

Amerinat
11.2021 - 01.2022

CEO

Tix
05.2017 - 06.2021

Senior Vice President

Sony Music Group, Servicing
01.2014 - 05.2017

Nationstar Mortgage
01.2010 - 12.2014

AVP Retail Banking
01.2006 - 01.2010

Fortress Investment
01.2005 - 01.2006

Regional Manager

Home Depot
01.2002 - 01.2004

District Manager

Office Depot
01.1998 - 01.2002

Masters - International Business and Finance

Western Oregon University School of Business

Bachelor's degree - Business

University of Oregon

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Corey Jones