Corey Kruemmel

• Securely maintain Secure Flight system data by receiving, analyzing, validating, transforming, and loading list data in a variety of formats to include Excel, CSV, and XML
• Experience using Windows and RedHat OS to manage, transfer, troubleshoot, and protect Secure Flight lists and data
• Led conference bridges, delivering exceptional customer support to clients and team members.
• Experience executing SQL queries and modifying to retrieve data
• Monitor and analyze server logs for errors, anomalies followed by troubleshooting and escalating accordingly with SOP’s
• Provided technical support for customer issues, resolved production system outages, and assisted with web applications.
• Provide technical support for customer-related problems, production system outages, and web applications.
• Support mission maintenances and deployment activities in production environments by preparing, managing, troubleshooting, and testing the data and applications
• Routinely and successfully led conference bridges with impeccable customer support to clients and team members.

• Monitored system health and data flow using commercial and proprietary tools to make critical decisions based on real-time information.
• Knowledgeable in supporting, troubleshooting, and escalating issues for applications within OSC such as CSG, STAMP, TVS, Secure Flight, and TIM
• Managed incident and service requests through Remedy by creating, resolving, modifying, and analyzing tickets.
• Facilitated training sessions to enhance team skills as Shift Supervisor and approved PTO/timesheets for shift.
• Contributed to creation and modification of SOPs and supporting documentation to enhance operational efficiency.
• Oversee and perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords

• Extensive Active Directory experience with troubleshooting and modifying user accounts
• Windows server and VMWare experience
• Managed Windows server and VMWare environments for efficient operations
• Escalated high volume of e-mails and phone calls promptly, ensuring timely resolution of user issues
• Modified user mailboxes and distribution lists, resolving MS Outlook issues to enhance user productivity

• Utilized Remedy ticketing system, managing over 1,000 tickets created and 7,000 tickets addressed within 3 months
• Delivered customer service support to Department of State employees via phone and email, ensuring timely issue resolution
• Assisted with users' account creations, deletions, and modifications through Active Directory
• Effectively assisted Posts worldwide with expedited and critical requests
• Assisted with users account creations, deletions, and modifications through Active Directory
• Received Employee of the Month recognition within 3 months of joining the company

• Exhibited great troubleshooting skills when maintaining and performing data analysis on aircraft
• Exhibited great troubleshooting skills when maintaining and performing data analysis on aircrafts
• Conducted thorough data analysis to support decision-making processes.
• Maintained vital records of over 15 aircraft
• Worked effectively with colleagues to foster a positive team environment.
• Managed shop work orders and tracked parts, ensuring accurate inventory of high-value components

Candidate for Bachelor of Science of Computer Networks and Security