Summary
Overview
Work History
Education
Skills
Timeline
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Corey Lachance

Lincoln,NE

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Electrical Apprentice

Kidwell Electric
08.2019 - 03.2024
  • Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
  • Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Studied building schematics to determine location of wiring and equipment.
  • Followed state and local building regulations based on National Electrical Code.

Customer Service Representative

Andys Appliance Repair
07.2015 - 08.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Criminal Justice

Southeast Community College
Lincoln, NE
07.2012

Skills

  • Commercial construction experience
  • Power Tool Operation
  • Electrical repair
  • Blueprint Reading
  • Finish work
  • Fixtures
  • Electrical Installations
  • Breaker Panel Installation
  • Wire Insulation

Timeline

Electrical Apprentice

Kidwell Electric
08.2019 - 03.2024

Customer Service Representative

Andys Appliance Repair
07.2015 - 08.2019

Associate of Arts - Criminal Justice

Southeast Community College

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Corey Lachance