Corey Lesage
Blairsville,GA
Summary
Experienced U.S. Navy veteran with expertise in managing complex project assignments, including team task delegation and strict timeline adherence. Recognized for professionalism and effective communication. Adaptable leader seeking challenging and rewarding employment opportunity. Eager to join a team of like-minded professionals to continue growth and contribute expertise.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Lead Access Control Technician
Netplanner Systems
05.2024 - 12.2024
- Lead technicians in hardware and software installations, including controllers, readers, and door hardware, adhering to manufacturer specifications and industry standards
- Configure and program access control software to define user access levels, schedules, and permissions based on client needs and security policies
- Conduct thorough testing and quality assurance checks to validate system functionality and troubleshoot any issues or discrepancies
- Provide technical support and assistance to clients and end-users regarding the operation, maintenance, and troubleshooting of LenelS2 and Avigilon access control systems
- Collaborate with project managers and cross-functional teams to ensure timely project delivery and customer satisfaction
Network, Security, and Communications Technician
Entertainment Technology
07.2023 - 05.2024
- Install, configure, and maintaine network communication devices, servers, and network storage arrays, ensuring seamless operation of LAN infrastructure
- Install, program, implement, and configure commercial and residential electronic security systems, networks, audio/visual communication systems, home automation, and radio frequency communications
- Set project priorities and project goals
- Experienced with all MS Office standard applications, Adobe Professional, various ticketing systems, antivirus and virus removal
- Provided executive technical support with MDM, Office 365, remote connectivity, video conferencing (WebEx and Skype)
- Monitor and report progress and project goals
- Installation of low voltage electrical wiring, CAT 6 cable and network security, and radio frequency devices
- Use change management tools to meet task objectives
- Prioritize and complete multiple IT work assignments with varying deadlines
- Established project goals
- Conducted design meeting for system installation and implementation
- Troubleshooting via CLI and GUI included verifying circuit or power outages, device connectivity, uptime, active alarms, the status of the handoff interface, validating two-way traffic, checking port speed/duplex settings and port statistics, checking flow statistics and traffic shaping, checking optics for light levels
- Install various access control, security, communication, home automation, and entertainment devices
- Install and program various communication systems, CCTV; analog and IP cameras, low voltage devices, and home automation systems
- Install network, cable, and pathway systems to support security systems, radio frequency communication, low voltage, home automation, and entertainment devices
Technical Support
Metro Distributors
08.2022 - 07.2023
- Walk customers through the problem-solving process
- Implemented the use of networking protocols and tools to secure and resolve network connection issues
- Installed, configured, and maintained network communication devices, servers, and network storage arrays, ensuring seamless operation of LAN infrastructure
- Provided comprehensive support for mobile and wireless devices, including smartphones, tablets, and hotspots, facilitating efficient communication across the network
- Assisted in testing, applying, and maintaining server configurations and security patches, contributing to enhanced system integrity and data security
- Conducted regular maintenance checks on systems and backups, including restore testing, to ensure optimal performance and data reliability
- Monitored ITSM (ServiceNow) assignment groups, swiftly applying troubleshooting techniques to resolve tickets and maintain uninterrupted network services
- Follow up with customers, provide feedback and see to a satisfactory resolution
- Facilitated meetings to gather, clarify, and document specific customer requirements/needs to ensure deliverables met the needs of all associates, customers, and business partners
- Ensure proper recording, documentation, and closure of support tickets
- Created, updated, and escalated Service Now tickets with detailed notes including contact details, reported issues or requests, equipment identification, image files, relevant group email communication chains and troubleshooting findings for escalation teams
- Assisted with account creation, password resets, and access levels on various operating systems and telecommunications platforms
- Implemented packet capturing and network scanning tools for resolving connections issues
- Proficient in Active Directory management including user and group administration, organizational unit (OU) design, and Group Policy Object (GPO) configuration
- Skilled in troubleshooting Active Directory issues such as authentication problems, replication errors, and DNS-related issues to ensure seamless network operations
- Experienced in implementing security best practices within Active Directory, including role-based access control (RBAC), account lockout policies, and audit logging to enhance network security posture
- Identified network risk and vulnerabilities
- Presented network and system information to supervisors and technical experts
- Recommended procedure modifications or improvements
- Ability to assist in troubleshooting, diagnosing, and correcting issues in the field
- Identified and corrected network security vulnerabilities
- Written technical documents for supervisors review
- Maintain Company required safety and maintenance documentation
- Track, route and redirect problems to correct resources
- Properly communicate unresolved queries to the next level of support
- Provide first-level contact and convey resolutions to customer issues
Personal Trainer
Life Time Fitness
07.2021 - 08.2022
- Conducted fitness consultations with potential clients
- Performed fitness assessments
- Designed and adjusted exercise programs and plans
- Guided clients through individualized exercise routines
- Demonstrated proper techniques for specific exercises
- Recommended dietary solutions for health goals of clients
- Structured lifestyle options to increase opportunity and motivation for acquiring fitness goals
Recreation Specialist
Georgia Gwinnett College
06.2018 - 04.2020
- Planned and organized recreational trips for students
- Lead student groups on school trips for various recreational experiences
- Communicated trip details with staff and attending students
- Advertised and marketed recreational events for students
- Assured liability waivers were distributed and accounted for
Quartermaster
U.S. Navy
08.2009 - 01.2017
- Assigned and oversaw the preparation and planning of over 50 Naval training and deployment voyages
- Trained and assessed new team members in the basics of seamanship, damage control, shipboard firefighting, and maritime navigation
- Monitored progress and adjusted task delegation as necessary to maintain timelines
- Led teams to perform multiple tasks across workgroups
- Set project management priorities
- Established project goals
- Organized team collaborations to meet project requirements
- Analyzed project obstacles to resolve for solutions
- Developed work breakdown structures
- Corresponded communications for helicopter take-off and landing authorizations, ship refueling operations, and navigation data
- Designed, conducted, and evaluated Naval Surface Gunfire Support training scenarios, as well as student performance
- Boarded and searched foreign vessels of potentially hostile crews while maintaining cooperation and compliance through language barriers
- Planned the service and cleanup of over 400 meals per day, as well as delegated and directed over 80 Marines and Sailors to execute all required tasks
Front Desk Attendant
Hampton Inn
09.2008 - 08.2009
- Managed guest check-in/check-out process using property management systems, ensuring a smooth and efficient experience for guests
- Provided personalized customer service by addressing guest inquiries, resolving complaints, and assisting with special requests to ensure guest satisfaction
- Processed reservations via phone, email, and online platforms, optimizing room availability and occupancy rates
- Handled cash, credit transactions, and billing accurately, balancing accounts and maintaining financial records for shift-end reports
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were prepared and issues were resolved promptly, enhancing overall guest experience
Education
Associate of Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA02.2025
Bachelors of Science - Exercise Science
Georgia Gwinnett College
Lawrenceville, GA08.2021
Skills
- Leadership and Team Building
- Guest Relations and Customer Service
- Budgeting and Financial Management
- Staff Training and Development
- Revenue Management and Forecasting
- Marketing and Sales Strategy
- Operational Management
- Vendor and Supplier Negotiation
- Event and Conference Planning
- Problem-Solving and Critical Thinking
- Conflict Resolution
- Multitasking and Time Management
- Health, Safety, and Legal Compliance
- Technology Proficiency and Reporting Tools
Certification
- CompTIA Security+
- Avigilon Unity 7
Awards
- Golden Key Honor Society
- SALUTE Veterans National Honor Society
Timeline
Lead Access Control Technician
Netplanner Systems
05.2024 - 12.2024
Network, Security, and Communications Technician
Entertainment Technology
07.2023 - 05.2024
Technical Support
Metro Distributors
08.2022 - 07.2023
Personal Trainer
Life Time Fitness
07.2021 - 08.2022
Recreation Specialist
Georgia Gwinnett College
06.2018 - 04.2020
Quartermaster
U.S. Navy
08.2009 - 01.2017
Front Desk Attendant
Hampton Inn
09.2008 - 08.2009
Bachelors of Science - Exercise Science
Georgia Gwinnett College
Associate of Science - Cybersecurity
Gwinnett Technical College
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