COREY L. HEATH
Summary
I am seeking to work in an environment where I can secure a challenging position with a reputable organization to expand my learning, knowledge, and skills. I would like to find a career where I can utilize my current skills and training while making a significant, positive impact and contribution to the success of the company I will work for.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
USPS
Stanley, WI
03.2025 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
- Maintained records on customers with mail forwarding and change of address requests.
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
- Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Owner
Resilient Wellness, LLC
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Correctional Officer I
Minnesota Department of Corrections- OPH
Stillwater, MN
07.2024 - 12.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Ensured security of facility perimeter by conducting routine patrols.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
Waitress
Cadott Family Restaurant
Cadott, WI
03.2023 - 09.2024
- -Greeting all customers with a friendly face, smile and hello before seating them
- -Taking orders and both serving customers food and drinks.
- -Cleaning, restocking, maintaining a fun and safe work environment for both staff and customers.
- -Keeping track of the till and money both before and after shift work
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Mentor/Equine Specialist
Strides Equestrian Therapeutic Center
Greenwood, WI
08.2023 - 07.2024
- -Use your expert knowledge of horses to teach or mentor others
- -Teach knowledge of horse behavior, connection, attachment and detachment
- -Provide mentoring services to those less fortunate with behavioral issues, hardships, trauma and wellness.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Ophthalmic Technician
Independent Vision Group, LLC
Eau Claire, WI
07.2021 - 07.2023
- -Preparing patients to see the attending physician including but not limited to: pretesting, medical history, preliminary examination and administering eye medications.
- -Working directly with the patients in scheduling surgeries.
- -Creating orders for surgeries and faxing the surgery center with the communications.
- -Inventories of supplies for the mobile clinic and main clinic.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
Bartender/Server
Sandbar And Grill
Lake Wissota, WI
02.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Correctional Officer II
Wisconsin Department of Corrections/SCI
Stanley, WI
07.2015 - 07.2021
- -Maintain security and control of inmates to insure inmate, staff and community protection
- -Interpret correctional facility policy and procedure for inmates
- -Inspect the facility and inmates for proper security, health, and safety precautions
- -Maintain institution's record keeping system and inventories
- -Report inmate behavioral incidents to supervisors and disciplinary committee orally and in writing
- -Establish proper public relations with visitors to the institution
- -Maintain housing unit log, recording all appropriate information involved in shift activities
- -Write conduct and incident reports for inmate misbehavior
- -Practice consistent and fair communication while enforcing department rules and policies
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Certified Nursing Assistant/RCT
Northern Wisconsin Center/DHS
Chippewa Falls, WI
12.2014 - 07.2015
- -As a Resident Care Technician (RCT) I provided personal care, training and modeling to individuals with developmental disabilities and mental illness, who may have a dual diagnosis in behavioral & psychiatric conditions, in activities of daily living, socialization, leisure-time activities and motor skill development.
- -Provide appropriate assistance and supervision during workshop and leisure activities, and maintain a home-like and healthy environment.
- -As a member of the interdisciplinary team, I participated in the assessment of needs, planning, implementation, documentation and evaluation of individual programs.
- (715) 723-5542
Education
Augusta High
01.2006
Pre-Nursing program
Chippewa Valley Technical College
01.2009
Skills
- Search talk
- Child and infant CPR certified
- Report writing
- Growing knowledge of Security Threat Groups
- Principles of Subject Control Training (POSC)
- Efficient and knowledgeable on computers
- Leadership skills
- Works well with others
- Qualify yearly with various weapons and alternative methods of subject control
- I am proficient in professional communication and redirection
- Consistency and organizational skills are used daily
- I keep a professional and clean appearance
- Maintain order while handling a large workload
- Relationship building
- Verbal and written communication
- Negotiation
- Guest satisfaction
- Guest service
- Flexible schedule
- Order accuracy
- Tableside etiquette
- Safe food handling
- Allergy awareness
- Menu recommendations
- Sanitation standards
- Inventory management
- Drinking age verification
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
Certification
- Certified Equine Specialist
- Current CPR Certified
- Behavioral Health Certification
- CNA Certified
- Laser Certified- Ophthalmology
Languages
English
Timeline
Rural Carrier Associate
USPS
03.2025 - Current
Correctional Officer I
Minnesota Department of Corrections- OPH
07.2024 - 12.2024
Mentor/Equine Specialist
Strides Equestrian Therapeutic Center
08.2023 - 07.2024
Waitress
Cadott Family Restaurant
03.2023 - 09.2024
Bartender/Server
Sandbar And Grill
02.2022 - 11.2022
Ophthalmic Technician
Independent Vision Group, LLC
07.2021 - 07.2023
Correctional Officer II
Wisconsin Department of Corrections/SCI
07.2015 - 07.2021
Certified Nursing Assistant/RCT
Northern Wisconsin Center/DHS
12.2014 - 07.2015
Pre-Nursing program
Chippewa Valley Technical College
Owner
Resilient Wellness, LLC
Augusta High