Corey Maloney

- Primary response and assistance for IT support requests/technical issues for all OP employees, consultants and interns either in-person or via email, phone or Microsoft Teams. (Locally to both Albany & all OP satellite offices across NY state) with proactive monitoring of issues reported and timely response/communication with effected users. This includes troubleshooting of software issues and of PC/IT-related equipment and electronics, alleviating issues impacting work productivity for all OP employees.

- PC, Laptop & IT-related equipment setup/configuration for both Albany located employees as well as all OP regional office users when required.

- Workstation setups for new employees in addition to moves, adjustments and equipment replacements when needed.

- Work order completion for new employee onboarding, current employee offboarding, equipment repair for printers, copiers, etc. at OP offices and timely shipping of new/repaired equipment to satellite office users when needed.

- Creation & maintenance of shared training & reference/help guide documentation for required IT Specialist tasks. Updating and amending documentation as changes to procedures and systems occur.

- Recurring participation in NYSED ITS department meetings to offer both insight and experience to Office of Professions involved issues, hardware/software updates and ITS-related events.

Assumed the role of Information Technology Specialist duties including:

• Assist OP staff via phone or email to resolve IT support tickets.
• Troubleshooting and addressing of both software and hardware issues encountered by OP staff during daily operations.
• Preparation & installation of newcoming/existing employee equipment such as PC's, laptops, phone system units and other devices required to fulfill work duties.
• Utilizing multiple programs and support systems to track and respond to customer/employee-derived inquiries.
• Generate detailed work orders using customer/employee
  requests for access to programs/software, onboarding of new employees and requests for repair of office equipment.
• The creation and maintaining of how-to guides and reference materials for solving particular technology scenarios & issues.

• Design, construction/assembly & selling of various arcade machine/cabinets.
• Purchasing of hardware & correct integration of parts needed e.g.; Raspberry Pi models 3&4, LCD monitors, USB encoder/LCD controller boards & other components required.
• Integration of emulators including MAME and Pandora's Box for game play and GUI front end software/images for display and use.
• Testing and troubleshooting of units after assembly.
• Participation in online hobby/modding communities for said arcade units for both information & reference for troubleshooting when needed

• Assist in developing and implementing
  improvements to a new standardized training program for all employees new to Unit 4 including both in-person and virtual training of daily tasks/procedures, personalized tracking of training progression and further intervention with employee work development as needed.
• Complete, thorough training of all employees both new and current for all daily tasks conducted by Unit 4. Recording and logging accurate daily training reports and timelines.
• Monitoring Unit 4 Customer Service phone line and email correspondents, handling escalated call/email requests when required/requested.
• Reporting and recording of instances of problems or issues with systems, procedures or resources needed to conduct daily office activities that may require supervisory intervention or assistance.
• Creating and maintenance of training materials, procedural & step-by-step guides for all processes and tasks.

• Process and electronically file all application documentation and forms submitted to the Office of the Professions for all four NYS Nursing Professions (Registered Professional Nurse, Licensed Practical Nurse, Nurse Practitioner & Clinical Nurse Specialist) using & navigating programs Bridge and Content
  Manager competently.
• Collating and Issuance of all Professional Licenses and
  Privileges Unit 4 is responsible for.
• Both collaborative and independent
  designing of workflows & visual guides displaying the sequence of individual daily tasks/procedures conducted by the Nursing Processing unit to assist project designers & managers in building a new office-wide work system. Detailing vital information as required and displaying areas of procedures
  requiring improvement.
• Tasked with assisting designing a multiplepathway,
  user-friendly application procedural checklist for OP
  applicants/customers to utilize for all NYS professional nursing license applications. Updating and maintaining future templates as required. These checklists are anticipated to be added to the NYS Office of the Professions website for future professional nursing license applicants & customers to utilize.
• Created and continued to maintain a full
  unit-wide nursing processing training manual which provides step-by-step instruction for all processes & tasks for Unit 4. Implementing edits/additions to each individual instruction guide as changes
  occur with particular processing procedures or systems the Office of Professions utilizes.
• Designed and continue to both maintain &
  update Unit 4 email request templates. Implementing edits & additions to the Unit 4 email request templates as changes occur within application processing procedures, systems the Office of the Professions utilizes or changes to application forms.
• Complete, adequate training of both new & current fellow employees for all daily tasks and activities conducted by Unit 4 both in-person and through virtual introductory presentation/training using Webex & Microsoft Teams.

• Providing excellent customer-service via answering phone calls or email inquiries for Unit 4 of the Office of the Professions.
• Face-to-face assistance with customers/applicants making walk-in visits for inquiries of professional licensing related inquiries for Unit 4.
• Training of fellow employees for customer-service related tasks for Unit 4.

• Assist in maintaining & repairing mechanical/electronic
  amusements & restaurant equipment
• Checks for sufficient supplies & parts, noting what's required completing daily reports of usage and further inventory needed
• Installation and maintenance of displays and electronic
  devices used for redemption and customer reference
• Assisting with and acknowledging customers/guests alerts or reports of dysfunctional amusements & machines
• Monitored systems/devices in operation and quickly
  troubleshot errors when needed

• Utilized WordPress platform to create mostly blogs & small static websites for self-employed entrepreneur upon request.
• Created WordPress page templates and learned basic HTML, CSS & Javascript skills.
• Learned to complete & deploy template pages in WordPress.
• After sites were built, there was no maintenance component to them as they were turned over to another party who continued support and response to further or technical inquiries.