Corey Maxwell
Cleveland,OH
Summary
Goal-driven sales management professional bringing a 5-year career history in sales, and a proven track record of strategic business growth.
Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement.
Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships.
Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Inbound Sales Manager
SP Data LLC
02.2020 - 03.2025
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Implemented effective time management strategies to increase productivity among team members.
- Increased overall revenue by implementing strategic pricing strategies and upselling techniques.
- Optimized call center operations by implementing efficient routing systems and reducing average call wait times.
- Boosted customer satisfaction by effectively managing inbound sales inquiries and providing exceptional service.
- Developed a comprehensive training program for new hires, improving their product knowledge and sales skills.
- Evaluated market trends and competitor activity, adjusting tactics as needed for continued success in the industry.
- Streamlined the sales process for increased efficiency, implementing CRM tools to track leads and manage customer interactions.
- Developed incentive programs to motivate the sales team toward achieving their targets while fostering a healthy competitive environment.
- Implemented quality control measures to ensure consistent delivery of excellent customer experiences throughout the entire sales process.
Retention Call Center Manager
S&P Data LLC
10.2018 - 02.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and maintained sales environment to support business objectives.
- Prepared sales and production reports for senior management.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw team progress to guarantee timely delivery.
- Fostered positive employee relationships through communication, training and
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Managed customer concerns with calm demeanor and knowledgeable service.
- Produced reports outlining information such as call duration and customer satisfaction levels.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales and/or production quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Improved overall call center efficiency by analyzing performance metrics, identifying areas of weakness, and implementing targeted solutions.
- Collaborated with other departments to address systemic issues impacting customer retention, generating long-term improvements in service quality.
- Handled escalated calls professionally and effectively resolved complex customer issues while preserving positive client relationships.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for improvement.
Production Supervisor
Walmart
06.2015 - 08.2018
- Coordinated production requirements with material handling and staffing functions.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Food Production Supervisor
Steak N Shake
12.2013 - 06.2015
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma - Business Administration
Cleveland Heights High School
Cleveland Heights, OH06.2012
Skills
- Outside sales
- Cold calling
- Upselling
- Account management
- Inside sales
- B2B sales
- Pricing
- Management
- Direct sales
- Sales management
- Merchandising
- Order entry
- Profit and loss
- Outbound sales
- Customer service
- Customer trend analysis
- Sales program coordination
- Sales quota management
- Performance evaluations
- Customer complaint resolution
- Salesforce software
- Influencing and negotiating with customers
- Responding to customer situations with sensitivity
Timeline
Inbound Sales Manager
SP Data LLC
02.2020 - 03.2025
Retention Call Center Manager
S&P Data LLC
10.2018 - 02.2020
Production Supervisor
Walmart
06.2015 - 08.2018
Food Production Supervisor
Steak N Shake
12.2013 - 06.2015
High School Diploma - Business Administration
Cleveland Heights High School
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