Corey K. McCartney
Casino Management Professional
Mystic,CT
Summary
Casino Manager with thirty-two years of customer service and management experience in casino settings. Knowledgeable about payroll processing, and staff training and development. Bringing out best in staff members through exceptional management techniques.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Casino Shift Manager / Senior Floor Manager
Bally's Twin River Casino
Lincoln, RI
05.2013 - Current
- Responsibilities include the daily operations of over seventy table games and a twenty-two table poker room.
- Interviewed, hired and trained new gaming floor personnel.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Identified and removed players suspected of cheating in cards or other games.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by those looking to cheat at the tables.
- Monitored gaming operations continuously to check on dealers and players.
- Interpreted and enforced rules for gameplay and betting limits.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Casino Pit Manager
Foxwoods Resort And Casino
Mashantucket, CT
08.2005 - 08.2010
- Full accountability of all daily aspects of assigned Casino Pit which would average upwards of 40+ Table Games.
- Responsible for maintaining game integrity in an extremely fast moving, high pressure environment
- Generated the delivery of quality and service through building strong relationships with staff and guests
- Management of staff, including daily scheduling assignments and reassignments as gaming demands fluctuate
- Execution of staff disciplines and commendations
- Work side by side with Casino Surveillance and State Police to maintain game security
- Accountability of all financial transactions, in an extremely high volume environment
- Instrumental in implementation of Foxwoods Five Star Service Initiative and served as the program ambassador since its inception in 2009
- Card and Dice inventory control consisted of leading a team of Floor Supervisors, Security and Surveillance for unloading and documenting highly sensitive card and dice shipments
Special Event Coordinator / Gaming Instructor
Foxwoods Resort Casino
Mashantucket, CT
05.2000 - 08.2005
- Worked side by side with many non-profit organizations such as the Connecticut Children's Medical Center to hold Casino charity events to raise money for their various causes
- Best of Boston and Best of Connecticut are just a few of the additional events involved
- These events helped promote and introduce positive relations between the guests and the winners of the “Best of” magazine prestigious awards
- Performed gaming lessons for conventions and private parties
- Managed event logistics and operations.
- I prepared students for careers as Casino Dealers with emphasis on handling difficult situations.
- Games instructed were Craps, Blackjack, Baccarat and numerous novelty games.
Table Games Tournament Director
Foxwoods Resort And Casino
Mashantucket, CT
06.2000 - 06.2003
- Tournaments included Baccarat, Blackjack, Craps and numerous employee events
- Payouts upwards of $250,000
- Solely responsible for staffing and payroll
- Public speaking before participants and spectators was expected
Table Games Floor Supervisor
Foxwoods Resort And Casino
Mashantucket, CT
08.1993 - 06.2005
- Supervision of numerous Table Games was required with emphasis on superior customer service
- Maintain cash and credit drops with a win/loss for all games
- Assurance that game integrity was not compromised
- Assisted management with leadership skills and experience.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored chips purchases, table inventories and player win ratios.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
Table Games Dealer
Foxwoods Resort And Casino
Mashantucket, CT
03.1992 - 08.1993
- I executed front line, while dealing Casino Games such as Craps, Blackjack, Roulette and Baccarat
- Responsible for dealing the games with integrity and upholding the rules and regulations set forth by the Mashantucket Pequot Gaming Commission
- Handling and converting large sums of cash
- Promoting positive customer relations.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
Diploma - Business
Killingly High School
Danielson, CT 09.1984 - 06.1988
Skills
Five Star Customer Serviceundefined
Certification
CPR training
Timeline
CPR training
03-2023
Casino Shift Manager / Senior Floor Manager
Bally's Twin River Casino
05.2013 - Current
Casino Pit Manager
Foxwoods Resort And Casino
08.2005 - 08.2010
Table Games Tournament Director
Foxwoods Resort And Casino
06.2000 - 06.2003
Special Event Coordinator / Gaming Instructor
Foxwoods Resort Casino
05.2000 - 08.2005
Table Games Floor Supervisor
Foxwoods Resort And Casino
08.1993 - 06.2005
Table Games Dealer
Foxwoods Resort And Casino
03.1992 - 08.1993
Diploma - Business
Killingly High School
09.1984 - 06.1988
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