I'm very confident in my ability to run a successful team. I've spent my whole life in a leadership role where I have been top tier with my results. I have many years in carryout/delivery business and several years running full service Pizza Hut restaurants. I am known to have low turnover because of my team comradery and leading with a people first mentality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut, Flynn Restaurant Group
10.2011 - Current
Manage all aspects of daily operations, including managing budgets, inventory control
Effectively manage labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively manage timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Area Director
Pizza Hut, Npc International/Flynn
10.2018 - 12.2021
Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
Performed audits to reduce and control loss and meet internal audit and compliance objectives.
Built strong partnerships with external service vendors, negotiating terms that balanced correctly to the budget per store.
Continuously did training classes training employees to enhance skills development and career progression opportunities.
Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
Restaurant General Manager
Pizza Hut, Summit Restaurant Group
01.2010 - 10.2011
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained, and supervised staff.
Merchandiser
Mallard Group Of Texas
01.2007 - 01.2010
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Display building/setup
Build shelving for Lowes and relocated others
2 month jobs and traveled around the country doing it.
Cook
Pizza Hut (Chisolm Enterprises)
01.2005 - 01.2007
Maintained clean and organized work areas at all times to bring quality to food prep areas.
Maintained proper food safety throughout shift
Prepared Pizza/Pasta/Wings/Salad efficiently under time constraints for timely service during peak hours.
Demonstrated multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items to spec
Education
High School Diploma -
Pawhuska High School
Pawhuska, OK
05.2006
Skills
Operations Management
Inventory Management
Food Safety
Food Cost Control
Staff Scheduling
POS system knowledge
Customer Engagement
Facility Maintenance
Hiring Decisions
Labor Management
Guest Relations
Restaurant promoter within and external
Expert P&L budgeter
Certification
ServSafe and Servsafe Proctor
Timeline
Area Director
Pizza Hut, Npc International/Flynn
10.2018 - 12.2021
Restaurant General Manager
Pizza Hut, Flynn Restaurant Group
10.2011 - Current
Restaurant General Manager
Pizza Hut, Summit Restaurant Group
01.2010 - 10.2011
Merchandiser
Mallard Group Of Texas
01.2007 - 01.2010
Cook
Pizza Hut (Chisolm Enterprises)
01.2005 - 01.2007
High School Diploma -
Pawhuska High School
ServSafe and Servsafe Proctor
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