Corey Medford

Efficient tier 3 Technical Support Representative with capabilities of handling all customer related technical and account concerns. On average handing 80+ calls a week and commended for consistent metrics above site expectations. Team player able to multi-task assisting multiple teams with escalated and complex issues while also handling different site projects and assisting with development and training of other representatives.

• Contributed to team success through effective collaboration and communication as well as the development of others.
• Applied analytical skills to identify and implement innovative solutions.
• Achieved significant customer satisfaction improvement, demonstrating results-oriented approach.
• Elevated customer loyalty by promptly addressing and solving technical challenges.
• Actively participated in ongoing professional development opportunities, staying abreast of new software updates and hardware advancements within the rapidly evolving electronics repair industry.
• Assisted in training new team members on company protocols and best practices in device troubleshooting and repair techniques.
• Served as a reliable resource for both colleagues and customers regarding technical information related to specific device issues or general inquiries about the field of electronics repair.

Technical Support specialist tier 1 and 2 specializing in customer inquires and issues related to all service products. Assisted with many projects related to employee and building safety, event visits, and site initiatives. Also became a key part in the success of others with developing new employees and current employees going to the next tier technical support with the progress partner program.

• Addressed complex technical issues, improving system efficiency.
• Trained new staff on troubleshooting techniques, and communication methods boosting team efficiency, customer relationships and development.
• Developed a strong rapport with customers through effective communication skills and empathetic understanding of their needs during the repair process.
• Provided detailed explanations of repair processes to customers, ensuring confidence in the quality of work performed.
• Collaborated with multiple peers within my team as well as others to benefit and provide support for escalated and complex issues.

Assisted in all logistic operations within the business. Monitored metrics, data, and staff to ensure efficiency. Ensured shipments were accurate and safely handled before leaving the facility. Also developed and led a team of operators with performance based goals and expectations.

• Established daily objectives in sync with management and team, enhancing customer satisfaction
• Formulated insightful reports, driving logistics operations and performance.
• Mentored and coached team members, fostering a collaborative work environment.
• Identified and improved key performance metrics, optimizing logistics process.
• Assisted employees with escalated technical issues hardware or software related.

Led and improved team members through collaboration and training, ensured product value while driving sales and other costs. Handled day to day operations, customer relationships, and employee development.

• Coached members on performance improvement and implemented strategies
• Boosted company strategy through performance metrics analysis
• Managed escalated customer scenarios, ensuring customer satisfaction
• Fostered a collaborative environment, boosting team morale and productivity.
• Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.