Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Grand Wine And Spirits
07.2020 - Current
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Set Up Associate
Ocean State Job Lot
01.2020 - 06.2020
Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
Implemented sustainable construction practices, contributing to eco-friendly building initiatives and reducing environmental impact.
Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Trained new staff on proper building techniques, site regulations and safety protocols.
Used variety of hand and power tools to complete tasks.
Loaded and unloaded materials onto trucks and trailers.
Cleaned and maintained tools, equipment and worksites.
Followed instructions and safety protocols to prevent accidents and injuries.
Moved and cleared debris from work sites to dispose of in designated areas.
Followed instructions and safety protocols while operating machinery and equipment.
Managed safe and efficient use of tools and equipment on construction sites.
Completed tear-down of existing structures to prepare for new construction.
Provided labor support to carpenters, masons and other skilled trades.
Helped with erecting shelving units throughout stores
Project Team Associate
Best Buy
09.2014 - 01.2020
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Worked varied hours to meet seasonal and business needs.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
Mitigated potential risks associated with construction sites through proactive identification of hazards.
Achieved multiple large-scale projects on time, within budget and to high-quality standards through meticulous planning.
Trained new staff on proper building techniques, site regulations and safety protocols.
Used variety of hand and power tools to complete tasks.
Loaded and unloaded materials onto trucks and trailers.
Cleaned and maintained tools, equipment and worksites.
Followed instructions and safety protocols to prevent accidents and injuries.
Moved and cleared debris from work sites to dispose of in designated areas.
Loaded and unloaded materials and equipment onto and off construction sites.
Followed instructions and safety protocols while operating machinery and equipment.
Managed safe and efficient use of tools and equipment on construction sites.
Completed tear-down of existing structures to prepare for new construction.
Provided labor support to carpenters, masons and other skilled trades.
Operated forklifts and boom lifts to complete various tasks.
Helped with door and window installations.
Helped with erecting scaffolding and ladders.
Helped with erecting gondolas and shelving, along with building heet walls to hang T.V.'s
Merchandiser
Anderson Merchandisers, LLC
09.2012 - 08.2014
Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Verified products appeared at correct locations in proper quantities.
Conducted regular store audits to verify compliance with company policies.
Collaborated with store managers to determine best placement for merchandise displays.
Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Created visual displays to highlight new and featured products.
Developed merchandising strategy to efficiently move overstock.
Store Associate
Grand Wine And Spirits
04.2006 - 05.2012
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Assisted with inventory management, ensuring accurate counts and proper storage of products.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Contributed to loss prevention efforts by monitoring store activity closely during shifts.
Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Maintained tidy and organized store to comply with cleanliness standards.
Greeted customers, helped locate merchandise, and suggested suitable options.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Waterford High School
Waterford, CT
Skills
Task Delegation
Employee Performance Evaluations
Product and Service Knowledge
Operations Management, Team Motivation, Staff Supervision, Staff Supervision