Summary
Overview
Work History
Education
Skills
Applications
Timeline
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Corey Mitchell

Corey Mitchell

Plymouth,MN

Summary

To obtain an administration position that maximizes my skills in leadership, communication, customer service, and technical proficiency in application management. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

25
25
years of professional experience

Work History

Patient Access Services Supervisor

Hennepin County Medical Center
11.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Access Services Supervisor

Fairview Health Services
01.2006 - 11.2016
  • On Call supervisor rotation, once every two months, 11pm-7am
  • Responsible for Fairview Energy Park afterhours and 150 employees within Access Services
  • Responsible for responding to pages related to staffing changes, paging issues, technology troubleshooting, patient complaints, security notifications, emergency codes and notifications via SPOK application
  • Managed dual locations as Access Services department is located at Fairview Energy Park and Fairview Southdale
  • Managed highly skilled team of 35+ direct reports during Central Scheduling Pilot
  • Managed highly skilled team of 2 FMG Diabetes and Nutrition schedulers
  • Implemented electronic online appointment requests
  • Responsible for completing and facilitating annual employee evaluations
  • Responsible for facilitating monthly team meetings including 1:1 direct feedback sessions with direct reports
  • Responsible for all reporting specific to Central Scheduling inbound call volumes
  • Proficiently forecasting annual call volumes including workforce management
  • Maintained service line metrics for multiple skill groups
  • Responsible for managing support of MyChart/MyHealth webpage for Fv system
  • Managed agent priority and hunt group priorities
  • Maintained detailed staffing spreadsheets, and error tracking specific to registration and insurance verification for direct reports
  • Instrumental in establishing the quality call auditing program for Access Services
  • Responsible for requesting replacement FTE's related to direct report transitions, in addition to posting open positions in Hire.

Office Manager

Carpet Maintenance Co.
01.1999 - 01.2000
  • Maintain and schedule all companies workload thru completion
  • Keep accurate records of company accounts
  • Field all customer related calls
  • Update personnel files.

Education

General Coursework completion -

Central State University
Wilberforce, Ohio
01.1997

High school diploma -

De LaSalle High School
Minneapolis, Minnesota
06.1994

Skills

  • Outstanding experience with training, organizational and communication skills, multi-tasking, hard working ethic, and customer service
  • Strategic Planning
  • Schedule Development
  • Process Improvement
  • Data Analytics
  • Staff Management
  • Operations Management
  • [Software] Experience

Applications

  • Epic
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • On-Track
  • On Base
  • CECC/RelayCare
  • McCann software
  • Amcom/SPOK
  • Infinity
  • HIRE
  • Etime Kronos
  • Microsoft Visio
  • Microsoft One Note
  • Lawson
  • Eforms
  • ERV
  • Revation
  • Cisco Agent Finesse Desktop

Timeline

Patient Access Services Supervisor

Hennepin County Medical Center
11.2016 - Current

Access Services Supervisor

Fairview Health Services
01.2006 - 11.2016

Office Manager

Carpet Maintenance Co.
01.1999 - 01.2000

General Coursework completion -

Central State University

High school diploma -

De LaSalle High School

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Corey Mitchell