Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Corey Monroe

Sicklerville,New Jersey

Summary

Experienced operations professional with a proven track record in optimizing processes and driving efficiency across diverse industries. Skilled in budget management, contract oversight, and team leadership. Seeking to leverage my expertise in operations to further my career.

Overview

12
12
years of professional experience

Work History

Site Operations Manager

DoorDash
07.2024 - Current
  • Led daily operations for a high-volume DashMart site, overseeing inventory management, order fulfillment, and customer service to consistently meet and exceed performance targets.
  • Managed a team of warehouse associates, providing training, support, and leadership to drive productivity and ensure compliance with company policies and safety regulations.
  • Optimized warehouse layout and workflow, resulting in a 15% improvement in order processing time and a reduction in operational costs.

Operations Manager

Target Fulfillment Center
08.2021 - 06.2024
  • Directed a team of over 150 Warehouse Team Members and 8 Area Managers, fostering a culture of collaboration and accountability to drive operational excellence
  • Implemented initiatives to optimize warehouse distribution efficiencies, resulting in notable increases in productivity and cost savings
  • Developed and executed comprehensive safety training programs, ensuring strict adherence to safety protocols and regulations and promoting a safety-first culture
  • Strategically planned weekly and monthly budgets for team member hours and department expenses, demonstrating strong financial acumen and budget management skills
  • Identified and groomed high-potential team members, preparing them for advancement into new leadership roles and strengthening the talent pipeline for future growth.

Claims Lead – Bodily Injury

Progressive
05.2019 - 06.2021
  • Led and trained a team of 10 claims specialists, providing guidance on daily operations and complex Bodily Injury claims processing
  • Applied analytical expertise to analyze customer contracts during high-risk fraud cases, aiding claims specialists in identifying breaches and ensuring adherence to contractual terms
  • Managed Bodily Injury claims exceeding $10,000 while meticulously adhering to monthly claim payout budget constraints, demonstrating proficiency in budget management and cost control measures.

Assistant Branch Manager

Police and Fire Federal Credit Union
01.2016 - 04.2019
  • Provided strategic guidance to the branch sales team, driving implementation of techniques and best practices to enhance customer engagement and satisfaction
  • Spearheaded the establishment of the branch Business Development team, fostering relationships to attract new clients and expand the credit union's outreach
  • Demonstrated adeptness in handling customer escalations and navigating complex loan transactions with a focus on maintaining high service standards and fostering long-term client relationships.

Back Office Manager

Best Buy
05.2013 - 12.2015
  • Managed the Customer Service department consisting of 10 cashiers and 6 customer service team members, ensuring efficient operations and excellent customer service delivery
  • Recorded and processed the store's daily cash sales and deposits with meticulous attention to detail and accuracy
  • Tracked the store's weekly and monthly Profit and Loss (P&L) ledger, providing valuable financial insights to inform decision-making
  • Demonstrated strong organizational skills in overseeing back-office operations and maintaining high standards of performance and compliance.

Education

Computer Information Systems -

Camden County College

Skills

  • Leadership and Team Development: Proven ability to lead and develop teams across diverse industries, fostering a culture of collaboration and accountability
  • Budget Management: Proficient in planning, monitoring, and managing budgets to optimize resource allocation and achieve financial objectives
  • Contract Management: Experience in overseeing the entire contract lifecycle, including negotiation, compliance monitoring, and timely renewal or termination
  • Strong Organizational Skills: Exceptional ability to organize tasks, manage time effectively, and adapt to changing environments while maintaining high standards of performance

Accomplishments

  • Best Buy Store MVP - 2013, 2014
  • PFFCU Board Award Winner – 2016, 2017, 2018
  • Target Prepare for Next Graduate

Timeline

Site Operations Manager

DoorDash
07.2024 - Current

Operations Manager

Target Fulfillment Center
08.2021 - 06.2024

Claims Lead – Bodily Injury

Progressive
05.2019 - 06.2021

Assistant Branch Manager

Police and Fire Federal Credit Union
01.2016 - 04.2019

Back Office Manager

Best Buy
05.2013 - 12.2015

Computer Information Systems -

Camden County College

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