Jaimee Johnson
Oceanside,CA
Summary
Multi-talented community mentor with expertise in multiple environments. Well versed in the hospitality industry as well. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Effective communicator and Public Service Director with strong interpersonal and organizational skills. True leader able to think outside the box. Looking for a role in public service offering a challenging environment and career advancement.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
CEO/Advocate
Sisters Of The Streets
04.2014 - Current
- Assisted victims with filling out and submitting protective orders
- Attended hearings with victims to provide emotional support
- Skilled in working with victims of violent crime to deal with emotional and financial impacts
- Built trust and rapport with clients by delivering information on support services and supporting client decision making
- Advocated for victims during difficult situations by handling various tasks, including filing police reports and finding proper resources
- Informed victims about legal processes and timelines
- Responded to hotline calls, offering assistance and support information after assessing needs
- Worked with participants to prioritize spending and meet monthly bills and rent obligations
- Developed plans to meet needs of families concerning education and skills
- Identified appropriate community resources and provided referrals for services
- Professionally worked with members of press, judiciary and law enforcement
- Transported clients to appointments and court hearings, delivering compassionate, support in difficult situations
- Met with supervisor every week to discuss case challenges and brainstorm issue resolution strategies
- Communicated with parents and guardians on ongoing basis including face-to-face meetings, newsletters and phone calls
- Completed reports, paperwork and documentation accurately and on time
- Identified appropriate community resources and provided clients with referrals
- Built knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources
- Made appropriate referrals and follow-up referrals to be certain families received appropriate services.
Server
Flying Bridge Cafe
Kingman, AZ
06.2020 - 06.2022
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Prepared salads and appetizers to back up kitchen staff.
Community/Youth Mentor
Vista Community Clinic
Oceanside, CA
08.2018 - 04.2020
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization
- Kept all information confidential except in cases pertaining to abuse, neglect or threats
- Assisted with the development of daily living, communication and social skills in system involved individuals
- Improved diverse functions and social integration by implementing restorative circles, lived experience and unique activities
- Applied exceptional skills in communication and conflict-resolution to improve decision- making process
- Oversaw field trips and group activities with group of 10-30 individuals
- Facilitated weekly group sessions focused on various issues to help groups and individuals
- Devised community-based programs focused on combating specific problems
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments
- Developed and optimized treatment plans to help clients continue to progress
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
- Provided feedback on individual actions, behaviors and verbal responses
- Tracked class attendance and student progress.
Debt Collector
Monterey Financial Services Inc
San Diego, CA
01.2014 - 06.2014
- Processed payments over phone and set up recurring drafts
- Secured payments by following up with customers which disregarded promise to pay
- Met demands of busy collections group by performing high volume of daily calls
- Gathered required information from customers for settlement reviews and followed up on management determined results
- Reviewed accounts to determine payment plan compliance
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Interfaced with customers to bring accounts current with suitable repayment plans.
Blue Ocean Robata & Sushi Bar
Carlsbad, CA
06.2013 - 01.2014
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Prepared salads and appetizers to back up kitchen staff.
Education
Business Communications
San Diego City College
GED
03.2020
Skills
- Price memorization Training program administration
- Prompt table clearance Tech-savvy
- Effective customer upselling
- Thank Mental health assessments om
- Menu memorization Time management
- Table setting arrangements Behavioral/cognitive skills development
- Liquor, wine and food service Job counseling
- Dining customer service Crisis intervention
- Menu knowledge Decision-making
- Check payment processing Fundraising
- Food safety understanding Behavior modification
- Bussing expertise Effective listening
- Food inspection Special needs students
- High-volume dining Follow-up
- Point of Sale (POS) system operations Resume building
- Dish preparation Flexible
- Sales techniques Customer research
- Safe food handling Collections best practices
- Conflict and dispute resolution Accounting systems
- Quality control Payment acceptance
- Effective sales techniques Call center background
- Relationship management Bill processing
- Service prioritization Credit and collections
- Regulatory compliance Payment management
- In-depth food and wine knowledge Office management
- Behavior improvements Court reporting
- Skill building MS Office proficient
- Emotional support Email communications
- Social integration support Supply ordering
- Academic advisory Attention to detail
- Group instruction experience Mandated reporting
- Daily living assistance Team leadership
- Student counseling Cash register operations
- Activity planning skills Workplace safety
- Skill development expertise Lifesaving measures
- Client goal planning Food and beverage preparation
- Confidential records Consultation and advisory
- Tracking client progress Guest service
- Safety and risk assessments Staff presentations
- Performance standards and analysis POS system operation
- Activity oversight Community outreach
- School counseling Program leadership
- Excellent reading comprehension Medication management
- Social skills development Curriculum design
- Assessments
- Authorized to work in US for any employer
- Skills
- MS Office
- PowerPoint
- Documentation
- Management
Certification
Food Handler Certification
Peer Support Certification
Present
Motivational Interviewing
Present
Certified Case Manager
Trauma Informed Care
HIPPA
Restorative Practice Certified
Group Facilitation Certified
Timeline
Server
Flying Bridge Cafe
06.2020 - 06.2022
Community/Youth Mentor
Vista Community Clinic
08.2018 - 04.2020
CEO/Advocate
Sisters Of The Streets
04.2014 - Current
Debt Collector
Monterey Financial Services Inc
01.2014 - 06.2014
Blue Ocean Robata & Sushi Bar
06.2013 - 01.2014
Business Communications
San Diego City College
GED
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