Corey Morrison
Bainbridge,GA
Summary
Adept at leading investigations and managing office operations, I significantly enhanced case resolution efficiency at Alliance Investigations Inc. through expert video surveillance and exceptional organizational skills. My background includes mentoring teams, streamlining collection processes, and driving customer service excellence, achieving notable improvements in client satisfaction and operational productivity. Hardworking Private Investigator with proven expertise in planning and carrying out professional investigations into criminal and civil matters. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled in report writing and legal testimony.
Overview
6
6
years of professional experience
Work History
Licensed Private Investigator
Alliance Investigations Inc.
11.2023 - Current
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Conducted surveillance, day and night.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Compiled exceptional notes on movements of individuals and collected documentation.
Office and Collections Manager
TMX Finance Family of Companies
04.2021 - 11.2023
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Oversaw daily posting of payments to customer accounts.
- Documented interactions in computer database and updated information.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
Assistant Office Manager
TMX Finance Family of Companies
11.2019 - 04.2021
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Customer Service Representative
TMX Finance Family of Companies
09.2019 - 11.2019
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- First point of contact for all clients who enter the office.
Assistant Manger
Circle K
11.2018 - 09.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Placed weekly orders for products sold within the store.
- Trained all new employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Circle K
06.2018 - 11.2018
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained on three different shifts to effectively work at an hour, day or night.
Education
No Degree - Business Management
University of Georgia
Athens, GANo Degree - Business Management
Bainbridge State College
Bainbridge, GAHigh School Diploma -
Bainbridge High School
Bainbridge, GA05.2016
Skills
- Video Surveillance
- Time Management
- Organization
- Evidence Gathering
- Records Research
- Legal Research
- Report Development
- Insurance claims cases
Timeline
Licensed Private Investigator
Alliance Investigations Inc.
11.2023 - Current
Office and Collections Manager
TMX Finance Family of Companies
04.2021 - 11.2023
Assistant Office Manager
TMX Finance Family of Companies
11.2019 - 04.2021
Customer Service Representative
TMX Finance Family of Companies
09.2019 - 11.2019
Assistant Manger
Circle K
11.2018 - 09.2019
Customer Service Representative
Circle K
06.2018 - 11.2018
No Degree - Business Management
University of Georgia
No Degree - Business Management
Bainbridge State College
High School Diploma -
Bainbridge High School
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