Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey Nichols

Houston

Summary

Driven and empathetic client services professional with 8+ years of experience in customer success, account management, and operational support. Adept at resolving complex issues, building lasting customer relationships, and collaborating cross-functionally to deliver best-in-class service. Recognized for a solutions-first mindset, strong technical aptitude, and a passion for helping customers succeed.

Overview

14
14
years of professional experience

Work History

Customer Success Specialist

Justworks
06.2023 - Current
  • Serve as first point of contact for customer inquiries via email, phone, and chat, ensuring timely and accurate resolution.
  • Provide expert-level support on Justworks’ HR platform, including payroll, benefits, compliance, onboarding, and time tracking.
  • Advise clients on employment-related policies including terminations, leave of absence, paycheck discrepancies, and final pay laws.
  • Partner with internal teams to resolve escalated cases and ensure alignment with federal and state compliance standards.
  • Guide clients through benefits enrollment and administration (Medical, Dental, Vision, FSAs, HSAs, COBRA, commuter benefits, etc.).
  • Recognized for handling high-volume, high-complexity issues while maintaining customer satisfaction and trust.

Client Service Consultant

Buyers Edge Platform
04.2021 - 12.2022
  • Managed a portfolio of 250+ food service clients, providing ongoing support, troubleshooting, and implementation assistance.
  • Conducted quality visits and relationship management with over 40 food distributors across regional markets.
  • Responded to client needs via Zendesk and phone, tracking and resolving distributor-related issues efficiently.
  • Generated data-driven reports and dashboards to support client decision-making and internal account strategy.
  • Collaborated cross-functionally to deliver seamless onboarding and client engagement experiences.

Account Manager

Numotion
03.2018 - 04.2021
  • Managed a large book of business of over 200 clients
  • Served as the lead point of contact for all clients
  • Forecasted and tracked key account metrics quarterly
  • Trained patients on how to properly operate medical equipment.
  • Generated over $2Million in sales each year
  • Developed new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Collaborated with sales team to identify and grow opportunities within territory
  • Interacted with customers by telephone to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.

Client Support Specialist

EOS CCA
09.2015 - 12.2018
  • Handled 50+ calls daily through Sap including, setting up new service, and retrieving customer data and canceled work orders.
  • Answer customer requests or inquiries concerning services, products, billing, claims, and reports problem actions taken.
  • Provided information related to outside assistance and other options Respond to service policy, rate questions, and billing inquiries.
  • Answered complex credit and billing inquiries, investigated high bills, analyzed customer credit status, approve amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks .
  • Coordinated work requests with appropriate departments and service centers; informs customers of actions taken.
  • Performed accounting functions related to orders, adjustments, and corrections.
  • Responsible for improving customer retention through programs and services provided.
  • Assisted with training and coaching new employees after they were on boarded

Customer Service Representative

Walgreens
06.2014 - 09.2015
  • Processed an average of 50-100 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Assistant Manager

Family dollar
07.2011 - 06.2014
  • Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
  • Maintains a presence in the store by providing excellent customer service.
  • Ensures a clean, well-stocked store for customers.
  • At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
  • Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
  • Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
  • Supports Store Manager in loss prevention efforts.
  • Assumes certain management responsibilities in absence of Store Manager.
  • Follows all Company policies and procedures.

Education

High school diploma -

Bogan High School
Chicago, IL
06.2011

Skills

  • Slack
  • Confluence
  • Salesforce
  • Microsoft Excel
  • Jira
  • Zendesk
  • SAP

Timeline

Customer Success Specialist

Justworks
06.2023 - Current

Client Service Consultant

Buyers Edge Platform
04.2021 - 12.2022

Account Manager

Numotion
03.2018 - 04.2021

Client Support Specialist

EOS CCA
09.2015 - 12.2018

Customer Service Representative

Walgreens
06.2014 - 09.2015

Assistant Manager

Family dollar
07.2011 - 06.2014

High school diploma -

Bogan High School

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