Corey O'Keefe
Midland Park,NJ
Summary
Motivated, customer-focused Sales Associate with 6+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Callaway Performance Rep
Callaway Golf
03.2024 - Current
- Conduct customer fittings using Callaway’s fitting protocol, launch monitor, and other provided tools
- Educate customers on Callaway products and provide recommendations on equipment best suited to their game
- Maintain extensive product knowledge past and current to better serve customers
- Manage inventory with green grass demos and fitting carts
- Complete sales and follow ups with customers and green grass accounts
Studio Fittting Specialist
PGA Tour Superstore
Paramus, NJ
03.2023 - Current
- Properly fit customers for the best equipment for their game
- Ensure exceptional customer service by listening and responding accordingly to customer needs
- Demonstrate strong communication skills among fellow coworkers and build relationships with customers
- Interpreted data points from launch monitors and explain them in club fitting process
- Maintain extensive product knowledge and knowledge of in store inventory
- Complete sales and placing special orders while keeping updated on potential timelines with delivery
- Assisted with training of new employees, offering constructive feedback
Set Team Associate
PGA Tour Superstore
04.2022 - 07.2023
- Mainly focused on hard goods (Golf clubs) merchandising and training of new associates in club fitting and club building
- Directed and accompany store team with opening new store locations and store remodels
- Responsible for merchandising each department of the store in accordance with store floor plans
- Educate store associates on proper standard operating procedures
- Assist with receiving of store product and educate store associates on receiving standard operation procedures
- Execute merchandising in timely manner
- Communicate with store leadership and associates to ensure deadlines are met
- Provide Store support on assignments when necessary
Services/ Certified Club Repair Associate
PGA Tour Superstore
03.2020 - 03.2023
- Processing customer transactions
- Assist customers with any needs regarding club repairs, lessons, and special orders
- Address any customer concerns and resolve promptly
- Complete club repair in an accurate timely manner
- Maintain standard operation procedures in services and club repair
- Stay current and up to date with equipment and golf technology
- Provide customers product recommendations based on product knowledge
Caddie
Alpine Country Club
Demarest, NJ
04.2021 - 09.2021
- Assisted golfers with decision-making strategy and course analysis.
- Provided excellent and professional service to ensure guest satisfaction.
- Kept pace of play smooth and productive for golfers.
- Monitored, located and retrieved errant shots.
- Cleaned golf carts, clubs and golf balls.
Operations Associate
PGA Tour Superstore
Paramus, NJ
02.2019 - 03.2020
- Shipped packages and received goods and materials under guidance of company's procedures
- Handled ecommerce order packing and shipping
- Maintain store merchandising standards
- Restocking inventory with use of planograms
Busboy/Barback
Shortrway's Barn
Hawthorne, NJ
12.2016 - 02.2020
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Restocking product behind bar and maintaining cleanliness
Pioneer Tour Volunteer
Bergen County Golf
, NJ
07.2017 - 08.2018
- Introduce children 8-12 years of age to the game of golf
- Taught proper golf etiquette
- Small group instruction
Education
High School Diploma -
Midland Park Jr./Senior High School
Midland Park, NJ06.2018
Some College (No Degree) - Business
Drew University
Madison, NJSkills
- Customer Service
- Product Demonstrations
- POS Software
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Engaging with Diverse Customers
- Merchandising and Display
- Brand Promotion
- Safety and Cleanliness Standards
- Product Knowledge
- Building Customer Relationships and Loyalty
- Inventory Management
- Store Policies and Procedures
- Computer Proficiency and Microsoft Office
- Club Building and Fitting Experience
Certification
- Callaway Golf Certified Performance club fitter
- Certified Club Fitter: Callaway, Taylormade, Ping, Titleist, Srixon/Cleveland, Cobra - 2019-2024
- Certified PGA Tour Superstore club fitter/club building 2023-2025
Timeline
Callaway Performance Rep
Callaway Golf
03.2024 - Current
Studio Fittting Specialist
PGA Tour Superstore
03.2023 - Current
Set Team Associate
PGA Tour Superstore
04.2022 - 07.2023
Caddie
Alpine Country Club
04.2021 - 09.2021
Services/ Certified Club Repair Associate
PGA Tour Superstore
03.2020 - 03.2023
Operations Associate
PGA Tour Superstore
02.2019 - 03.2020
Pioneer Tour Volunteer
Bergen County Golf
07.2017 - 08.2018
Busboy/Barback
Shortrway's Barn
12.2016 - 02.2020
High School Diploma -
Midland Park Jr./Senior High School
Some College (No Degree) - Business
Drew University