COREY OSTROWSKI
Lancaster,NY
Summary
Strategic leader in revenue operations with a focus on driving conversion performance and streamlining workflows. Expertise in managing large-scale teams and implementing CRM-driven strategies that enhance operational efficiency and customer engagement. Committed to achieving production targets through data-driven decision-making and continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Managing Partner
Ignite Services Group
Clarence, NY
05.2024 - Current
- Own operational strategy across sales, marketing, and service functions with a focus on revenue growth, conversion performance, and scalable workflows.
- Lead cross-functional onsite and remote teams, ensuring alignment with production goals and performance expectations.
- Implement CRM-driven workflows and communication systems to improve speed-to-lead, efficiency, and pipeline visibility.
- Oversee QA processes, escalation management, and customer experience standards to ensure consistent service quality.
- Drive forecasting, budgeting, and capacity planning initiatives supporting organizational growth and production targets.
Vice President of Sales & Operations
iTech Marketing Group
Clarence, NY
01.2021 - 05.2024
- Directed enterprise-wide revenue operations strategy, owning lead generation, conversion performance, and pipeline optimization across onsite and remote teams.
- Managed enterprise client relationships, including Fortune 500 accounts, driving retention, upsell opportunities, and lifecycle value expansion.
- Built KPI dashboards tracking conversion rates, productivity, lead flow, and agent performance metrics.
- Led workforce planning, scheduling, and capacity optimization to achieve daily and weekly production targets.
- Oversaw Salesforce CRM, Five9 contact center platform, marketing automation systems, and enterprise dialer technologies.
- Designed dialer strategies including call routing, pacing, campaign segmentation, and contact optimization initiatives.
- Established coaching cadence and performance management systems that improved agent accountability and effectiveness.
- Partnered cross-functionally with marketing and operations teams to optimize lead quality, funnel efficiency, and conversion speed.
Call Center Director
iTech Marketing Group
Lockport, NY
06.2020 - 12.2020
- Directed daily operations of a high-volume contact center managing 60+ agents across inbound and outbound sales and service functions.
- Owned KPI performance including conversion rates, contact rates, and agent productivity targets.
- Implemented Salesforce CRM and Five9 technologies to improve workflow automation, reporting accuracy, and operational visibility.
- Managed dialer systems, campaign performance, and call routing strategies to maximize lead-to-contact efficiency.
- Established structured coaching cadence, QA monitoring, and performance improvement plans.
- Partnered with leadership teams to align staffing, scheduling, and workload distribution with production demands.
Education Department Division Manager
Transworld Systems Inc.
Amherst, NY
2018 - 2020
- Managed multi-channel client portfolios across onsite and offshore managers, dialing teams, and agents within a high-volume contact center environment supporting 90+ personnel.
- Directed offshore dialing operations, ensuring productivity, compliance adherence, and performance alignment with client objectives.
- Developed and executed dialing strategies, workforce coordination plans, and outreach campaigns to maximize contact and conversion rates.
- Monitored operational KPIs and implemented process improvements that increased efficiency and campaign performance.
- Delivered structured coaching, performance feedback, and compliance training to strengthen communication quality and operational outcomes.
Vice President, Revenue Operations
SquareTwo Financial Franchise
Amherst, NY
2009 - 2017
- Led revenue operations across nine locations, achieving the #1 franchise ranking for seven consecutive years.
- Scaled operations from an initial team of 3 employees to more than 140 personnel across multiple locations while supporting sustained organizational growth and operational performance.
- Directed large-scale operational teams including operations staff, paralegals, and attorneys across multi-site environments.
- Owned KPI reporting, forecasting, and performance analytics tied to production and recovery targets.
- Managed dialer systems, outbound operations, queue management, and campaign optimization strategies.
- Led cross-functional communication and strategic alignment between operations, legal teams, and executive leadership.
- Developed training programs focused on negotiation, compliance, and customer communication effectiveness.
Education
CEL Core Leadership Certificate Program -
University at Buffalo
Some College (No Degree) - Liberal Arts
Erie Community College
Skills
- Sales leadership and conversion performance
- Lead-to-opportunity funnel management
- Production target ownership
- KPI monitoring and data-driven decision making
- Workforce optimization and capacity planning
- Talent development, coaching, and performance management - remote and offshore
- Salesforce CRM & Five9 platform expertise
- Dialer strategy and campaign management
- Quality assurance and compliance standards
- Process optimization and workflow improvement
Timeline
Managing Partner
Ignite Services Group
05.2024 - Current
Vice President of Sales & Operations
iTech Marketing Group
01.2021 - 05.2024
Call Center Director
iTech Marketing Group
06.2020 - 12.2020
Education Department Division Manager
Transworld Systems Inc.
2018 - 2020
Vice President, Revenue Operations
SquareTwo Financial Franchise
2009 - 2017
CEL Core Leadership Certificate Program -
University at Buffalo
Some College (No Degree) - Liberal Arts
Erie Community College