Corey Patrick
Tampa
Summary
A lending professional with commitment to high standards and achieving results. Highly effective at operating in fast-paced, demanding environments. Adaptable individual with success handling any challenge which will assist in driving the future success of the business. Eight-year background in high-end restaurant industry which instilled within me the drive, passion, and attention to detail to handle high pressure situations. Natural leader with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills, proficient ability to work within a team environment or to work independently. .
Overview
10
10
years of professional experience
Work History
Consumer Lending Specialist
USAA Federal Savings Bank
05.2025 - Current
- Handle inbound member calls in a fast-paced contact center environment.
- Use effective communication, probing questions, and critical thinking skills to identify member needs and provide relevant solutions, which may include offering bank products.
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Applying strong time and call management skills is essential for assisting members with banking needs.
- Embrace continuous improvement and development through coaching and collaboration with the manager and team members.
- Advise and educate members on available USAA digital tools and resources, and expand relationships with current members through product acquisition.
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism.
Lead Chef
District House of Taps
01.2022 - 01.2023
- Built and adjusted menu items to optimize business profits and overall food quality.
- Ensured proper ordering and inventory management.
- Utilized various methods of food preparation to maintain the highest standard of product.
- Designed and tested weekly specialty menu items and trained the kitchen staff to execute precise replications.
- Partnered with front of house staff to discuss talking points on various menu items to push sales.
Customer Service Representative
Aon Affinity
01.2021 - 01.2022
- Assist clients with understanding and utilizing the benefits of the different travel insurance policies available to purchase.
- Diffuse hostile client interactions and negotiate ways to best meet their needs and expectations within my ability.
- Assist clients with initiating insurance claims and updating them on the status of their claim.
Sous Chef
Bayscape Bistro
01.2019 - 01.2021
- Planned, directed, and executed high-volume food preparation in a fast-paced environment.
- Trained kitchen staff to perform all stations and duties required by management.
- Provided tips to new kitchen staff on how to handle high volume tickets under time restrictions.
- Mentored new kitchen staff members on safety, sanitation guidelines, and cooking techniques.
- Modified recipes to accommodate dietary restrictions and food allergies.
- Implemented food cost and waste reduction initiatives to reduce overhead costs.
Line Cook
Old Memorial Golf Club
01.2019 - 01.2020
- Maintained food quality while meeting high volume kitchen standards.
- Prepared a wide variety of requested dishes for a list of exclusive clients.
- Ensure ingredient quality met the chef’s requirements.
- Assist the Chef and Sous Chef in realizing their culinary vision.
- Assist with planning and preparation for large scale on property events.
- Ran different cooking stations during large events of 180+ guests in an open setting (carving, sauté, pasta, etc.)
Line Cook
Bahama Breeze
01.2018 - 01.2019
- Executed identical menu items daily with constant care, and attention to detail.
- Produced, plated, and presented all dishes to meet established restaurant standards.
- Worked in a high-volume setting that emphasizes teamwork and cooperation.
- Maintain sanitation standards to eliminate risk of cross-contamination.
- Followed restaurant stock management schedules to monitor product freshness and rotate out old products (FIFO method).
Lead Cook
The Legacy at Highwoods Preserve
01.2016 - 01.2018
- Prepared meals for a vast number of residents while adhering to hyper specific dietary restrictions.
- Partnered with resident ambassadors to incorporate the menu items they desired to be showcased on the menu.
- Successfully crafted delicious menu items with the assistance of the residents, boasting resident satisfaction. This increased resident population and directly impacted overall business revenue.
- Maintain strict cleaning schedules and sanitation guidelines. Planned and executed food preparation for large scale events and holidays for staff and residents.
Education
Associate of Arts - Culinary Arts
Art Institute of Tampa
01.2019
A+ and Cisco certifications - undefined
Tampa Bay Tech
01.2009
Skills
- Exceptional customer service skills (18 years)
- Natural leader
- Clear written and verbal communication
- Time management
- Prioritizing tasks to meet deadlines
- Management skills
- Critical thinking
- Complex problem solver
- Adaptable problem solver
- Teamwork
- Public speaker
- Cross-functional team management
- Conflict resolution
- Consumer lending
- Member relations
- Call center operations
- Problem resolution
- Customer service excellence
Timeline
Consumer Lending Specialist
USAA Federal Savings Bank
05.2025 - Current
Lead Chef
District House of Taps
01.2022 - 01.2023
Customer Service Representative
Aon Affinity
01.2021 - 01.2022
Sous Chef
Bayscape Bistro
01.2019 - 01.2021
Line Cook
Old Memorial Golf Club
01.2019 - 01.2020
Line Cook
Bahama Breeze
01.2018 - 01.2019
Lead Cook
The Legacy at Highwoods Preserve
01.2016 - 01.2018
A+ and Cisco certifications - undefined
Tampa Bay Tech
Associate of Arts - Culinary Arts
Art Institute of Tampa