Corey Perez
Corrales,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Detention Officer
Sandoval County Detention Center
09.2022 - 04.2023
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Restrained juvenile inmates when disturbances required physical intervention.
- Searched building and grounds, living quarters, and work areas for contraband.
- Provided assistance and guidance to inmates regarding daily activities.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Supervised inmates during meals, recreation and other activities.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Administered drug tests to inmates.
- Interviewed inmates to obtain information and evidence.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Supervised and controlled behavior of 200 inmates.
Director of Security
Sawmill Market
08.2020 - 09.2022
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Director of Market Relations
Sawmill Market
08.2020 - 09.2022
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed categorical performance and insights translating into actionable plans for continued growth and development of marketing portfolio.
- Conducted market research to identify new opportunities and target markets.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cleanliness Manager
Sawmill Market
03.2020 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Marketing Specialist
Albuquerque Marketing United
01.2020 - 03.2020
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Tracked key performance indicators to measure success of campaigns.
- Created and distributed surveys for data collection and analysis.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Sales Manager
Nativo Lodge
09.2018 - 01.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Executive Assistant
Eldorado Hotel & Spa
02.2018 - 09.2018
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Housekeeping Supervisor
Nativo Lodge
08.2017 - 02.2018
- Evaluated employee performance and developed improvement plans.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper
Nativo Lodge
06.2017 - 08.2017
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Operated electronic backpack vacuums and floor sweepers.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
No Degree - Hospitality
Eastern New Mexico University
Portales, NMHigh School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2017
Skills
- First Aid Certification
- Critical Thinking
- Complex Problem-Solving
- Conflict Resolution
- Team Leadership
- Guest Satisfaction
- Counting Money
- Staff Training
- Senior Leadership Support
- Customer Relations
- Sales Expertise
- Credit Card Payment Processing
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Have won 2 State championship in football
was a 5 sport letterman
Certification
- DOCC- Detention Officer Certification Course
- CPR certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Detention Officer
Sandoval County Detention Center
09.2022 - 04.2023
Director of Security
Sawmill Market
08.2020 - 09.2022
Director of Market Relations
Sawmill Market
08.2020 - 09.2022
Cleanliness Manager
Sawmill Market
03.2020 - 03.2020
Marketing Specialist
Albuquerque Marketing United
01.2020 - 03.2020
Sales Manager
Nativo Lodge
09.2018 - 01.2020
Executive Assistant
Eldorado Hotel & Spa
02.2018 - 09.2018
Housekeeping Supervisor
Nativo Lodge
08.2017 - 02.2018
Housekeeper
Nativo Lodge
06.2017 - 08.2017
No Degree - Hospitality
Eastern New Mexico University
High School Diploma -
Rio Rancho High School
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