Corey Piazza
Saint Louis,MO
Summary
I am a dedicated customer support professional with extensive experience in troubleshooting, problem-solving, and enhancing member experiences. I'm passionate about leveraging technology to support and empower members. Adept at knowledge management and constantly learning, processing improvements, and excel at team collaborations to bring the best experience to our members. I'm very excited about the opportunity to share my expertise with Planning Center and contribute to its mission of serving churches effectively and giving them the best experience possible.
Overview
8
8
years of professional experience
Work History
Member Experience Specialist & Knowledge Management Manager
Text In Church
05.2021 - Current
- I Provide top-tier customer support, ensuring members receive timely, empathetic, and practical solutions
- Troubleshoot technical issues and implement proactive strategies to enhance the customer experience
- Develop and maintain external and internal Help Centers, optimizing access to key support resources
- Create onboarding materials to support both new customers and internal team members
- Utilize Intercom and CRM tools to enhance customer interactions and streamline resolution processes
Manager
Williamsburg Pet Hotel
05.2018 - 07.2021
- Supervised daily operations and a team of employees, ensuring high-quality service and a caring atmosphere
- Resolved any customer concerns with empathy and efficiency, improving member relations
- Implemented process improvements that enhanced service quality and the business's efficiency allowing an extra 100 animals of boarding per
Delivery Expert
Dominos
01.2018 - 03.2018
Team Member
Pie Five Pizza Co
01.2017 - 04.2017
Education
Cyber Security Bootcamp -
Washington University
St. Louis, MO01.2021
General Transfer Studies - undefined
Arkansas State University
Jonesboro, AR01.2017
Skills
- Customer Support Tools: Intercom, CRM Platforms
- Knowledge Management & Documentation
- Troubleshooting & Technical Support
- Process Improvement & Training
- Strong Written & Verbal Communication
- Team Collaboration & Leadership
- Exceptional communication
- Performance Evaluation
Why Planning Center
With my background in customer support, technical troubleshooting, and knowledge management, I am super eager to bring my skills to Planning Center. I'm passionate about supporting churches through innovative technology and enthusiastic about the opportunity to contribute to a mission-driven team whose platform I've seen used by so many churches.
Projects Contributions
Text In Church Help Center Revamp, Led a complete restructuring of the external Help Center to improve accessibility for users and designed and implemented an internal Help Center to streamline training for new and old team members.
Timeline
Member Experience Specialist & Knowledge Management Manager
Text In Church
05.2021 - Current
Manager
Williamsburg Pet Hotel
05.2018 - 07.2021
Delivery Expert
Dominos
01.2018 - 03.2018
Team Member
Pie Five Pizza Co
01.2017 - 04.2017
General Transfer Studies - undefined
Arkansas State University
Cyber Security Bootcamp -
Washington University
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