Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Business Analyst
Ohio Department Of Job And Family Services
03.2012 - Current
Analyze child support data on a daily, monthly, quarterly and annual basis for county child support agencies, county director and administrators.
Produce reports from data analysis that helps to assist local county child support workers performing case management services for IV-D workers in the state of Ohio.
Coordinate and serve as the focal point of contact for the state of Ohio Child Support Passport denial and tax offset programs.
Develop and implement statewide program rules and procedures for the State of Ohio passport denial program.
Serve as a subject matter expert and technical assistance for the State of Ohio Child Support Business Intelligence Channel application.
Implement business intelligence solutions to increase operational efficiency.
Collaborate with internal and external customers to understand business needs and translate into data analysis and reports.
Analyze key aspects of business to evaluate factors driving results and summarized into reports and data tools.
Collaborated with stakeholders to define project objectives and criteria.
Develop and maintain databases, spreadsheets and other program applications.
Juvenile Parole Officer
Ohio Department Of Youth Services
09.2005 - 03.2012
Conducted home visits, school visits, institutional visits and agency visits while supervising youth on parole.
Supervised a caseload of 40-50 adjudicated juvenile offenders, both in the community and in juvenile correctional facilities.
Participated in court hearing, release review hearing and monthly staffing for all youth being supervised.
Developed case reports detailing inmate history and likelihood of committing another crime.
Performed routine home inspections and drug tests for offenders on parole.
Worked with the local courts, schools and community providers with pre-entry and re-entry services in the community while advocating for all youth served.
Program Manager
Goodwill Industries Of Youngstown Ohio
11.2009 - 07.2010
Supervised a department of 3 employees and worked with and additional 50 volunteers who helped to provide program services.
Facilitated workshops and conducted one-on-one training to educate team members and program volunteers
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Developed the local budget while being responsible for managing the grant that funds the program.
Identified program obstacles and communicated possible impacts to team.
Established milestones and objectives based on input from functional areas and stakeholders.
Probation Officer
Hamilton County
01.2002 - 09.2005
Built relationships with defendants and offenders, assessing living conditions and case background information.
Supervised a caseload of 35-50 adults convicted of a felony in Common Pleas Court while monitoring offenders for compliance with court protocols.
Gathered information from people in community, family members and agencies about conduct of probationers.
Maintained organized offender records and documentation in compliance with department and legal standards.
Created and maintained parole hearing information to keep leadership up-to-date on offender status.
Monitored offenders on probation and parole for compliance with court protocols.
Adhered to legal requirements by performing office, home and employment visits.
Resident Supervisor
North Eastern Ohio Community Alternative Program
07.2000 - 01.2002
Provided safety and security in a community based correctional facility that housed 75 male and 25 female offenders sentenced by the court.
Enforced policies and safety standards through building and room rounds.
Solved grievances and complaints by collaborating with residents.
Promoted positive relations between residents and staff.
Education
Bachelor of Arts - Criminal Justice
Kent State University
Kent, OH
05.2000
Skills
Strategic planning
Data analysis
Web-Based Reporting Tools
Revenue Development
SQL and databases
Project Management
Microsoft Office Suite
Pivot tables
Quality assurance
Timeline
Business Analyst
Ohio Department Of Job And Family Services
03.2012 - Current
Program Manager
Goodwill Industries Of Youngstown Ohio
11.2009 - 07.2010
Juvenile Parole Officer
Ohio Department Of Youth Services
09.2005 - 03.2012
Probation Officer
Hamilton County
01.2002 - 09.2005
Resident Supervisor
North Eastern Ohio Community Alternative Program
07.2000 - 01.2002
Bachelor of Arts - Criminal Justice
Kent State University
Similar Profiles
James RileyJames Riley
Record Management Officer at Ohio Department of Job and Family ServicesRecord Management Officer at Ohio Department of Job and Family Services