Corey A. Ramos
Atlanta,GA
Summary
Results-driven professional with expertise in consultative support, process improvement, and analytical thinking. Skilled in influencing and negotiation within B2B environments to advance digital strategy and retail initiatives. Experienced in budget management and conversational commerce, focusing on customer relationship development through collaboration and solutions. Background as a professional athlete with enhanced leadership, resilience, and communication abilities, fostering peak performance in competitive settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Routesetter and Coach
The Overlook Bouldering and Fitness
Atlanta, Georgia
07.2024 - Current
- Led route setting staff and oversaw program and wall maintenance to ensure optimal climbing experiences.
- Trained new staff on route setting techniques and best practices in climbing safety.
- Ensured adherence to Risk Management Procedures during route setting processes.
- Monitored compliance with annual route setting budget to ensure financial accountability.
- Planned future enhancements for route setting operations based on performance metrics.
- Fostered employee motivation through effective leadership and support strategies, enhancing team morale.
- Collaborated with staff to create engaging bouldering experiences for all skill levels.
- Analyzed customer feedback to guide future route designs, improving overall user satisfaction.
Professional Athlete
USA Climbing Team
07.2013 - Current
- Led the field with a first-place win at Paraclimbing Nationals, 2019.
- Secured second place at Paraclimbing Nationals for five consecutive years: 2013-2015, 2023, showcasing consistent high-level performance.
- Ended 2025 with top finishes: second at Salt Lake City World Cup, third at Seoul World Championship.
- Achieved eighth place at Bern World Championship, 2023.
- Ranked sixth at Briançon World Championship, 2019.
- Competed as first amputee in ABS Nationals and Psicobloc Deep Water Soloing, 2015.
- Participated in the inaugural Adaptive National Championship, Colorado Springs, 2013.
- Focused on qualifying for USA Paralympic Team for LA28 and currently on USA Climbing's team as the 10th ranked athlete in the world
Head Coach
Stone Summit Climbing and Fitness / ATL Climbing LLC
12.2022 - 08.2024
- Led coaching team to develop athlete skills and cultivate enthusiasm for climbing.
- Coached and trained over 150 youth athletes through tailored curriculum and workout plans.
- Directed competitive youth programs, achieving increased participation and athlete development.
- Managed recruitment, training, and scheduling of supporting team coaches.
- Coordinated practices and delegated tasks to supporting team coaches efficiently.
- Contributed to development of strategic plans for Stone Summit climbing program.
- Oversaw administrative operations, facilitating clear communication among athletes, parents, and staff.
- Conducted private lessons for children and adults, developing individualized training plans.
Front Desk Manager
Stone Summit Climbing and Fitness / ATL Climbing LLC
06.2012 - 02.2023
- Oversaw daily operations, enhancing managerial experiences for Stone Summit staff.
- Managed facility operations, ensuring regulatory compliance through effective monitoring of guest gear use.
- Enforced risk management strategies and policies to safeguard staff and guests.
- Conducted routine inspections of safety equipment to maintain operational efficiency.
- Reported incidents promptly to address accidents and uphold safety standards.
- Fostered positive work environment, boosting customer experience and supporting membership retention.
- Recruited candidates to fit Stone Summit's work culture through targeted interviews.
- Provided staff feedback, including performance reviews and corrective actions.
Technical Account Manager
Yardi
Roswell, GA
11.2019 - 10.2022
- Advocated for customers during high-severity issue triage and resolution to enhance business reliability.
- Managed customer relationships and resolved support tickets post-implementation to ensure timely issue resolution.
- Acted as a trusted advisor by understanding business and system requirements for effective product advocacy.
- Delivered executive-level summary reports on account statuses to internal teams and customers, enhancing communication and transparency.
- Assessed customer industry and privacy strategies to optimize utilization of Yardi platform and align with business needs.
- Provided training on new features and coordinated quarterly product roadmap calls for customer teams.
- Met weekly with key stakeholders and superusers to evaluate project progress and share best practices.
Technical Account Manager
LivePerson
Alpharetta, Georgia
05.2018 - 10.2019
- Consulted with executives across large dealer groups, offering strategic insights.
- Managed customer expectations, enhancing satisfaction and driving growth through SaaS solutions.
- Identified growth opportunities, increasing new business by 40% with multiple dealers.
- Oversaw customer engagements, ensuring timely resolutions aligned with service agreements.
- Delivered Tier 1 and Tier 2 support, resolving dealer group issues efficiently.
- Crafted exceptional customer experiences through proactive initiatives, fostering long-term client relationships.
- Boosted stakeholder understanding to strengthen relationships and brand loyalty. Engaged stakeholders through regular communication to enhance collaboration. to enhance engagement status and brand loyalty.
- Utilized Salesforce and PowerBI for daily metrics and reporting.
Client Advisor
United BMW
Roswell, GA
04.2017 - 05.2018
- Exceeded personal and business objectives through thorough customer needs analysis.
- Delivered exceptional customer service, improving product knowledge and generating client referrals.
- Cultivated strong client relationships, resulting in sustained business growth.
- Prospected new clientele utilizing marketing tools and established networks.
- Developed a process for achieving daily sales goals, still in use today.
- Coordinated vehicle deliveries and organized events to enhance customer loyalty.
- Collaborated with departments to ensure efficient product handoff during deliveries.
Store Manager
Big Peach Running
Alpharetta, Georgia
08.2011 - 04.2017
- Oversaw daily operations of brick-and-mortar run specialty store achieving over 1.5 million in annual sales.
- Developed high-performing team of Guest Advocates through targeted training and ongoing motivation, resulting in improved customer satisfaction.
- Managed inventory levels using GMROI methodology, ensuring compliance with KPIs to optimize stock performance.
- Coordinated community engagement events with brand partners and local businesses to enhance local visibility and strengthen community relationships.
Routesetter | Team Coach
Escalade Rock Climbing Gym
08.2014 - 02.2017
- Created innovative climbing philosophies prioritizing skills development and sustainable practices.
- Pursued USAC routesetting certifications to advance professional qualifications.
- Executed regular turnover of routes and boulders to enhance climbing experiences.
- Designed and foreran weekly boulders and routes to provide diverse and engaging climbing options.
- Stripped outdated routes and boulders to maintain quality standards.
- Maintained holds through pressure washing for optimal cleanliness and safety.
- Replaced worn t-nuts and climbing equipment to ensure reliability during climbs.
- Collaborated with fellow setters to exchange constructive feedback, enhancing overall set quality.
Education
Some College (No Degree) - Biotechnology
Kennesaw State University
Kennesaw, GASkills
- Team leadership
- Risk assessment
- Customer relationship management
- Communication skills
- Problem solving
- Critical thinking
- Workflow prioritization
- Strategic planning
Certification
USA Climbing Level 1 Routesetter
Timeline
Head Routesetter and Coach
The Overlook Bouldering and Fitness
07.2024 - Current
Head Coach
Stone Summit Climbing and Fitness / ATL Climbing LLC
12.2022 - 08.2024
Technical Account Manager
Yardi
11.2019 - 10.2022
Technical Account Manager
LivePerson
05.2018 - 10.2019
Client Advisor
United BMW
04.2017 - 05.2018
Routesetter | Team Coach
Escalade Rock Climbing Gym
08.2014 - 02.2017
Professional Athlete
USA Climbing Team
07.2013 - Current
Front Desk Manager
Stone Summit Climbing and Fitness / ATL Climbing LLC
06.2012 - 02.2023
Store Manager
Big Peach Running
08.2011 - 04.2017
Some College (No Degree) - Biotechnology
Kennesaw State University