An Asset Protection professional with 15 + years of multi-unit experience with the vision and leadership to identify, prioritize, and resolve opportunities in areas of compliance, investigations, operations, safety, and shrinkage through training, effective communication, and follow up to ensure success.
Managed multiple $100K+ cases while maintaining daily expectations and other investigations
Surveillance (Stationary, Mobile, and Remote)
Effective Collaboration within company, across banners, and positions
External Networking (Retailers, Law Enforcement, and Technology)
Interviews and interrogations
Evidence Seizure Surveillance Planning Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations
Researched criminal cases and led investigations to determine appropriate course of proceedings
Worked closely with District Leadership to maintain optimum levels of communication to effectively and efficiently complete projects
Collaborated with district and regional leadership to achieve conclusion on their internal/collusion cases.
HR Consulting
Freelance
Atlanta, GA
08.2019 - 01.2020
Talent Acquisition.
Brand management and improvements.
Worked alongside global business leaders to deploy new training strategies based on identified opportunities.
Migrated legacy HRIS system to new technology to minimize business impacts.
Acted as staff member advocate, encouraging and supporting GM's to identify and resolve conflicts.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Increased annual revenue by soliciting new clients
Mentoring new job seekers on professionalism, resumes, negotiations, and interview skills.
Monitored all company inventory to ensure stock levels and databases were updated Worked closely with CEO to maintain optimum levels of communication to effectively and efficiently complete projects.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Manager of Asset Protection
Solutions/APDM, Walgreens/Rite Aid
Atlanta, GA
04.2015 - 08.2019
Controlled reduction of loss inventory by protecting company assets.
Increased investigations with resolution by over 17%.
(i.e., internal, drug diversion, financial fraud, ORC, identity theft, employee relations, and discrimination/harassment).
Built cross-functional relationships with business partners to reduce losses.
Conducted analysis to address cash shortages, which led to beating budgeted plans.
Enhanced training processes for both operations and pharmacy managers to increase overall functionality.
Trained managers and pharmacists on how to reduce compliance infractions as well as how to reduce WC/GL incidents within facility successfully through routine visits and follow up.
Compliance scores improved over 10% and accident frequency was reduced by 15%.
Effectively recruited, hired, and provided training for success within each facility.
Acquisitions and Merger experience.
Manager
Academy Sports + Outdoors
Athens, GA
02.2014 - 04.2015
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Effectively lead team to best in class with company goals and expectations within $30M operation.
Evaluated report data to proactively adjust and enhance operations.
Reduced WC/GL costs by 10% through effective training of associates on root causes of incidents.
Posted jobs, Recruited, Hired, Trained, and Mentored new associates to maximize team performance and to exceed customers' expectations.
Volunteered for additional projects within region to foster diverse ideas and to share experiences.
Applied customer feedback to develop process improvements and support long-term business needs.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Market Asset Protection Manager
Wal-Mart
Atlanta, GA
01.2000 - 07.2013
Built cross-functional relationships with business partners to reduce losses.
Recruited, hired, trained, and mentored a diverse and highly effective team of 16 salaried Asset Protection Managers that were able to beat shrink budgets given by corporate offices and well below industry standards (-0.83% combined markets).
Reduced accident count and charges year-over-year through prioritizing identified areas of concern from past to prevent them going forward.
Recognized as top performer among peers in area with closure of investigations and provided resolution that sustained profitability line well above company expectations.
Developed weekly/monthly analytical operations report that identified and corrected approximately $300K in shrink annually.
Proactively identified top shrink categories to test product protection devices in identified departments and reduced shrinkage within that category by 60% and increased sales over 30%.
Testified as corporate subject matter expert on policy and procedures for the company on several occasions, corporate mediation, and/or depositions.
Drove increases in investigations (internal, external, ORC, diversion, accidents, and financial fraud) through effectively coaching AP teams, management, and specific associates on key performance indicators within the business.
Assisted with facilitation on initial development of The Public-Private Partnership meeting sponsored by The Office of Homeland Security, GA Emergency Management Agency, and Business Executives for National Security.
Education
Bachelors of Science - Human Resource Management
COLUMBIA SOUTHERN UNIVERSITY
11.2014
Skills
Leadership
Training and Development
Regulatory Compliance
Investigations (AP/ER/WC)
Interviewing and Interrogations
OSHA Safety Standards
Root-Cause Analysis
Food Safety
Conflict Resolution
KPI/Analytics
Recruiting/Talent Acquisition
Budgets
Affiliations
Georgia Retailers Organized Crime (GROC)
Association of Certified Fraud Examiners (ACFE)
Society for Human Resource Management (SHRM)
Business Executives for National Security (BENS)
National Association of Drug Diversion Investigators (NADDI)