Corey Rodriguez

Key Responsibilities & Impact

Senior operations leader responsible for driving business performance, customer satisfaction, and operational excellence across a multi-market Home Services territory. Lead and develop 40+ field agents and leaders, overseeing complex residential and large-scale commercial installations including hotels and student housing projects valued in the six-figure to seven-figure range.

• Lead end-to-end Home Services operations across a regional territory, supporting thousands of customer interactions annually.
• Manage, coach, and develop 40+ employees, improving engagement, productivity, and retention across field and leadership teams.
• Deliver consistent performance against revenue, utilization, and service metrics, contributing to double-digit year-over-year growth in service execution.
• Oversee large, high-complexity projects (hotels, student housing, multi-unit deployments), coordinating schedules, labor, and resources to achieve on-time and on-budget delivery.
• Drive operational efficiency initiatives that reduced rework, callbacks, and service delays by 15–25%.
• Analyze financial and operational trends to identify performance gaps, leading to measurable improvements in labor utilization and service throughput.
• Recruit, hire, and onboard top talent, maintaining staffing levels above 95% capacity during peak demand periods.
• Implement performance management and development plans, resulting in internal promotions and strengthened leadership bench.
• Improve customer satisfaction scores (NPS/CSAT) by 10+ points through targeted coaching and service quality initiatives.
• Partner cross-functionally with sales, supply chain, and project management to align execution and improve project handoffs.
• Ensure consistent adherence to Geek Squad brand standards, safety protocols, and compliance requirements across all markets.
• Provide upward reporting to senior leadership on regional KPIs, risks, and growth opportunities.

• Resolved everyday installation issues by providing effective solutions to clients.
• Coached and trained agents and cadets to demonstrate home technology possibilities.
• Addressed missed opportunities at store level by delivering personalized client solutions.
• Fostered teamwork among agents to enhance overall service delivery and troubleshooting skills.

• Maintained 100% accuracy of inventory counts and displays on a daily basis at Magnolia 506.
  Achieved consistent accuracy in weekly cycle counts through thorough verification processes.
  Implemented inventory adjustments as needed to uphold stock integrity.
  Conducted regular reviews of inventory management practices to ensure precision.

• Resolved installation issues to ensure world-class client experiences.
  Coached apprentice for development into lead technician role.
  Provided constructive feedback to project and general managers for system designer coaching opportunities.
  Facilitated training sessions on custom installation techniques to enhance team skills.

• Responsibilities: The overall look and feel of the store is 100% every day for easy shopping and selling for our clients and employees. Creating partnerships with our vendors for display functionality for easy use for our clients and employees.
  - Coaching and training part-timers and full-timers for positive and any negative feedback they may need to be given.
  - Providing feedback to store leadership and district leadership for any opportunity that I may see for better merchandising and selling strategies.