Corey Ryan
Burlington,IA
Summary
Driven by a results-focused approach, I leveraged my customer relationship building and sales expertise at Mondelez International to significantly enhance client satisfaction and sales revenue. By fostering trust-based relationships and utilizing strategic sales plans, I try consistently met or exceeded quotas, demonstrating exceptional interpersonal communication skills and a deep understanding of product and service knowledge. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Sales Representative
Mondelez International
07.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Help my order writing team with any technical issues or any program installs they have with their work phone and or tablet.
- Communicate daily with notes for their daily routes, sales goals and displays info.
Night Stock Manager
Hy-Vee
06.2015 - 06.2017
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Count registers and run daily readings to make nightly deposits
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
Production
Case IH
03.2010 - 06.2015
- Supplied [Type] production information by compiling, initiating, sorting, and analyzing production performance records and data.
- Monitored food production to verify quality and consistency.
- Collaborated on production workflows, marketing, social media and website.
- Cleaned and maintained production area and equipment.
- Enhanced production efficiency by optimizing resource allocation and scheduling.
- Supported business planning, marketing and production processes.
- Helped improve production methods, determine manufacturing capacity and set up production schedules.
- Communicated with production team members about quality issues.
- Collaborated with team members to meet production deadlines.
Assistant Store Manager
Rex TV And Appliance
06.2003 - 06.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Education
Medical Billing And Coding
Indian Hills Community College
Ottumwa, IAHigh School Diploma -
Burlington Community High School
Burlington, IA06.1993
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Sales Presentations
- Sales closing
- Customer Retention
- Complex Problem-Solving
- Product and service knowledge
- Relationship Building
- Product and Service Sales
Additional Information
Use microsoft applications at work via company tablet to deliver communication to team and management.
Use salesforce and crma tools on day to day sales calls to write store product orders and leverage displays.
Use of company provided training to enhance knowledge and skills.
Self trained on computers and softwear which allows me to help my team keep their tablets and phones up to date and help troubleshot issues to help keep them up and going.
Timeline
Sales Representative
Mondelez International
07.2017 - Current
Night Stock Manager
Hy-Vee
06.2015 - 06.2017
Production
Case IH
03.2010 - 06.2015
Assistant Store Manager
Rex TV And Appliance
06.2003 - 06.2009
Medical Billing And Coding
Indian Hills Community College
High School Diploma -
Burlington Community High School
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