COREY SANGSTER
Grand Prairie,Tx
Summary
Dedicated professional with a proven track record of delivering top-notch customer service, strong communication abilities, and excellent interpersonal skills across various industries. Passionate about exceeding customer expectations and building lasting relationships through effective communication and problem-solving. Skilled in creating positive experiences for clients and colleagues alike, with a focus on fostering trust and loyalty. Committed to consistently delivering exceptional service and contributing to a positive work environment in any role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Team Supervisor
ACH Family Services
09.2024 - Current
- Improved resident satisfaction by implementing personalized care plans and conducting regular follow-up meetings.
- Contributed to the development of new programs and services by actively participating in brainstorming sessions, sharing ideas, and providing input based on personal expertise.
- Ensured compliance with regulatory standards by maintaining accurate documentation and staying current on industry guidelines and policies.
- Reduced employee turnover by creating a supportive work environment, promoting open communication, and offering professional development opportunities.
- Facilitated smooth transitions for incoming residents by coordinating move-in arrangements, conducting orientations, and establishing immediate rapport-building efforts from the entire team.
- Increased resident safety by regularly reviewing protocols, updating procedures as needed, and conducting staff trainings on best practices.
- Streamlined daily operations with efficient scheduling and task delegation, ensuring timely completion of responsibilities.
- Enhanced team communication by organizing weekly staff meetings and providing clear expectations for each team member''s role.
- Fostered positive relationships with residents'' families through effective communication, addressing concerns promptly, and providing updates on progress.
- Collaborated with therapists and healthcare providers to develop comprehensive treatment plans for residents based on individual needs and goals.
- Mentored new hires in job duties, company policies, and best practices to ensure seamless integration into the residential team dynamic.
- Mitigated potential conflicts between staff members or residents through proactive intervention and mediation when necessary.
- Evaluated team performance metrics regularly, identifying areas for improvement and implementing targeted strategies to address them effectively.
Lead Care Coordinator
Fort Behavioral
08.2022 - 06.2024
- Assist in maintaining a therapeutic milieu with professional behavior and communication by engaging patients in group activities, and reporting patient participation as needs to the nurse and interdisciplinary treatment team.
- Assist patients in activities in daily living, engage with patients utilizing individual's coping/treatment plan to attend to their needs.
- Oversee and assist with unit training for current and oncoming care coordinators.
- Perform daily vital assessments and perform daily rounding based off client's assigned rounds.
- Provide verbal de-escalation skills and techniques based on provided SAMA training.
Direct Care Professional
Northfork Educational Center
01.2022 - 08.2022
- Provide daily supervision to adolescent boys and maintain a safe, clean environment.
- Administer medications based on MAR, perform daily vitals assessment and document appropriately.
- Writer daily reports on observed behaviors for assigned case workers and family.
- Provide verbal de-escalation skills and techniques based on provided SAMA training.
Residential Manager
Vizion Quest
05.2018 - 10.2021
- Provide daily supervision to adolescent boys and maintain a safe, clean environment.
- Communicate effectively with clinical team regarding client's care.
- Coordinate proficient strategies to assist clients with social and emotional development.
- Accompanied adolescents to doctor appointments, specialty appointments and outside planned outings.
Direct Support Care
ResCare Homecare
11.2012 - 11.2017
- Provide high quality care to individual's needs, visitors and staff.
- Accompanied patients to outside doctor appointments.
- Responsible for providing meals to patients daily and performing light housekeeping duties.
Education
High School Diploma -
Bourbonnais Community High School
Bradley, IL01.2008
Skills
- Compliance monitoring
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Ability to lift
- Certified in CPR/AED
- Patient confidentiality
- Physical strength
- Safety compliance
- Relationship building
- Meal planning and preparation
- Housekeeping
Certification
- PTC Security Training Academy
- Basic Life Support (BLS) completed through the American Heart Association (AHA)
Timeline
Residential Team Supervisor
ACH Family Services
09.2024 - Current
Lead Care Coordinator
Fort Behavioral
08.2022 - 06.2024
Direct Care Professional
Northfork Educational Center
01.2022 - 08.2022
Residential Manager
Vizion Quest
05.2018 - 10.2021
Direct Support Care
ResCare Homecare
11.2012 - 11.2017
High School Diploma -
Bourbonnais Community High School
Similar Profiles
SHEVORA BARROWSHEVORA BARROW
Foster Adopt Specialist at ACH Child and Family ServicesFoster Adopt Specialist at ACH Child and Family Services
LYDIA MCCRAWLYDIA MCCRAW
Direct Care Worker at ACH Child And Family ServicesDirect Care Worker at ACH Child And Family Services
Alexus HurtadoAlexus Hurtado
Youth Care Specialist at ACH Child & Family ServicesYouth Care Specialist at ACH Child & Family Services
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus
Charles HermesCharles Hermes
Senior Lecturer and Academic Advisor at University of Texas at ArlingtonSenior Lecturer and Academic Advisor at University of Texas at Arlington