Corey Sartor
Cordova,TN
Summary
Professional with strong background in freight forwarding, specialized in managing international and domestic shipments and streamlining supply chain operations. Skilled in regulatory compliance, vendor negotiations, and process optimization. Known for fostering team collaboration and adapting to evolving industry demands to drive results.
Overview
12
12
years of professional experience
Work History
Air Export Supervisor
Expeditors International Of Washington Inc
01.2019 - Current
- Spearheaded a team responsible for timely handling of customer freight, consistently meeting Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).
- Developed and implemented streamlined processes that enhanced operational efficiency, reduced errors, and improved customer satisfaction.
- Managed departmental accounting, ensuring accuracy and timeliness in billing and payment processes while maintaining compliance with regulatory standards.
- Played a key role in scaling the team by 250% in headcount and achieving revenue growth of up to 400% over four years through strategic leadership and resource management.
- Facilitated comprehensive training programs, fostering professional development and growth within the team, while creating a culture of continuous improvement.
- Coordinated with carriers, vendors, and customers to negotiate rates and resolve issues, ensuring smooth shipment processes and excellent customer service.
- Analyzed operational metrics to identify trends and implement corrective actions, contributing to a more efficient workflow and enhanced service delivery.
- Maintained up-to-date knowledge of international shipping regulations and industry best practices to ensure compliance and competitive advantage.
Air Export Agent
Expeditors International Of Washington Inc
09.2017 - 12.2018
- Spearheaded a high-performing team responsible for the timely handling of customer freight, consistently meeting Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to ensure operational excellence.
- Processed shipments, managing end-to-end logistics including pickups, export customs filings, document management, truckload dispatching, and direct airline bookings, ensuring timely movement and profitability of freight.
- Played a pivotal role in transitioning a top 10 worldwide customer to the air export team, developing innovative processes and automation solutions that streamlined operations, reduced waste, and enabled team members to enhance customer service.
- Designed and implemented strategic initiatives that increased departmental efficiency, contributing to overall operational improvements.
- Managed departmental accounting, ensuring accuracy and timeliness in billing and payment processes while adhering to regulatory compliance and financial controls.
- Facilitated comprehensive training and development programs, fostering a culture of continuous improvement and professional growth within the team.
- Led customer meetings and Quarterly Business Reviews (QBRs), delivering insights and performance overviews that strengthened customer trust and retention.
- Coordinated effectively with carriers, vendors, and customers to negotiate competitive rates and resolve issues, ensuring smooth shipment processes and maintaining high customer satisfaction.
- Analyzed operational metrics to identify trends, implementing corrective actions that enhanced workflow efficiency and service delivery.
- Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
Transcon Agent
Expeditors International Of Washington Inc
09.2015 - 09.2017
- Managed outbound operations for a diverse range of customers in Less than Truckload (LTL), Full Truckload (FTL), and Domestic Air Freight, consistently delivering exceptional customer service and support.
- Developed and implemented tailored reporting solutions that addressed specific customer needs, driving efficiency and reducing risks through process automation.
- Contributed to the establishment of a control tower operation to effectively manage and streamline customer pickup requests for hundreds of locations nationwide, enhancing overall service reliability and response times.
- Collaborated with cross-functional teams to ensure seamless communication and coordination throughout the logistics process, fostering a culture of teamwork and efficiency.
- Monitored shipment performance metrics, identifying trends and areas for improvement to optimize operations and enhance customer satisfaction.
Domestic Operations
Seko Logistics
06.2012 - 08.2015
- Actively dispatched freight for pickup and delivery for 20+ customers, efficiently setting appointments and managing urgent air freight from end to end, including airline bookings, hot shots, and dedicated truck services, all while maintaining top-level customer service.
- Assisted in the implementation of a new Transportation Warehouse Management System, focusing on systematic inventory management and physical warehouse locations to streamline fulfillment processes and enhance operational efficiency.
- Fostered strong relationships with customers by providing timely updates and solutions, ensuring a high level of satisfaction throughout the shipping process.
- Collaborated with warehouse and operations teams to optimize workflow and inventory accuracy, supporting quick and efficient order fulfillment on behalf of customers.
- Prepared and maintained shipping documentation, including bills of lading, invoices, and customs paperwork, to ensure compliance with all regulations.
- Coordinated with carriers to schedule pickups and deliveries, negotiating rates and ensuring timely transportation of goods.
- Monitored shipment status and proactively addressed any delays or issues, communicating effectively with customers to keep them informed.
- Conducted regular inventory audits and reconciled discrepancies to maintain accurate stock levels and support operational needs.
- Assisted in training new team members on processes and procedures to ensure smooth integration into the team.
Education
BBA - Management
Northwood University
Cedar Hill05.2011
Skills
- Dangerous Goods Handling
- Freight Rate Negotiation
- Customs regulations compliance
- Quality Process Optimization
- Team Leadership & Development
- Customer Relationship Management
- Data Analysis & Reporting
- Regulatory Compliance
- Financial Management
- Negotiation Skills
Timeline
Air Export Supervisor
Expeditors International Of Washington Inc
01.2019 - Current
Air Export Agent
Expeditors International Of Washington Inc
09.2017 - 12.2018
Transcon Agent
Expeditors International Of Washington Inc
09.2015 - 09.2017
Domestic Operations
Seko Logistics
06.2012 - 08.2015
BBA - Management
Northwood University
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