Volunteer work or community involvement
Corey Scott
Manager
West Palm Beach,FL
Once a job it has begun, do not stop until it's done. Whether it is big or small, do it well or not all.
Quincy Jones
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Valet Parking Manager
Florida Preferred Service
West Palm Beach, FL
09.2018 - 01.2023
- Transported Residents and Guests to and from using properties vehicles.
- Drove automobiles to dealerships or vendors for pickups and deliveries.
- Collaborated with valet staff to have vehicles ready for Residents and their guests.
- Added and maintained key tags, inspection decals and window stickers for 200 vehicles property.
- Rendered excellent service to customers and valet staff of 20.
- Achieved and maintained pristine condition of automobiles on and off site.
- Implemented strategies to enable team members to provide quality services to clients.
- Evaluated employee performance in quarterly and annual reviews.
- Facilitated communication between team members, clients and families.
- Trained service staff on latest policies and procedures.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Assigned duties or work schedules to employees for adequate shift coverage.
Director of Housing
ANS Houses
West Palm Beach, FL
09.2016 - 05.2019
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
- Administered office staff training program to improve daily management of housing office.
- Maintained housing office systems and focused on web-based housing occupancy management system.
- Administered room occupancy verification processes following move-ins and move-outs.
- Monitored program performance and outcomes for successful delivery of services.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Conducted outreach activities to engage local stakeholders in programs.
Assistant Operations Manager
Ross Dress For Less
West Palm Beach, FL
01.2009 - 08.2016
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
District Trainer
Winn Dixie Supermarket
North Palm Beach, FL
06.2003 - 01.2009
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Operated POS system to complete cash, credit and check transactions.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Optimized training curriculum with team exercises, group discussions and lectures.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Aided workers with job improvement skills while developing alternative training methods.
- Trained and mentored 200 + new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
Education
GED -
08.1998 - 06.2000
Skills
Policies and procedures
Staff Management
Coaching and mentoring
Business administration
Operations management
Key Performance Indicators
Strategic planning
Schedule optimization
Employee performance evaluations
Recruiting and interviewing
Business planning
Order management
Complaint resolution
Recordkeeping strengths
Creative problem solving
Key holder experience
Performance evaluation
Staff Training
Employee training
Budgeting and forecasting
Performance Evaluations
Natural leader
[Type] operations oversight
Unsurpassed work ethic
Project Management
Guest flow management
Transportation accommodations
Excellent Communication
Self-Motivated
Interpersonal Communication
Good Telephone Etiquette
Flexible and Adaptable
Planning and Coordination
Critical Thinking
Multitasking Abilities
First Aid/CPR
Decision-Making
POS system operations
Problem-Solving
Accomplishments
- Collaborated with team of 10 in the development of Client Transportation.
- Supervised team of 40 staff members.
- Promoted to Corporate Trainer after only 2 years.
- Trained 500 + new hires on operations and service techniques.
Interests
Sports, fitness or wellness activities
Personal development or self-improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Valet Parking Manager - Florida Preferred Service
09.2018 - 01.2023
Director of Housing - ANS Houses
09.2016 - 05.2019
Assistant Operations Manager - Ross Dress For Less
01.2009 - 08.2016
District Trainer - Winn Dixie Supermarket
06.2003 - 01.2009
Florida Department of Education - GED,
08.1998 - 06.2000