Seasoned Facility Manager specializing in management of retail locations. Polished and highly organized professional skilled at setting and enforcing consistent high standards to maintain associate engagement and exceed performance targets. Utilizes data and metrics for root-cause analysis to make sound decisions and business judgments. Dynamic relationship-builder and collaborative communicator, continually focused on building relationships to drive cohesiveness and synergy.
Drive overall sales and financial performance for complex, large-scale facilities, operating from $60M-$90M in revenue throughout the Kansas City metro. Manage logistics and warehouse operations of facility. Direct all human resource activities, including hiring and onboarding, training, mentoring, evaluating, promoting and terminating staff, guiding 10-15 direct salaried reports and over 300 hourly associates. Regularly counsel and mentor managers to effectively lead team; support hourly associates and assist interested associates in developing opportunities for management career paths. Devise and implement specialized training and development, including diversity awareness, safety training, and compliance adherence. Multi-unit leadership through overseeing all store departments and holding leaders accountable for smooth operation of their "store within a store", including sales and marketing, supplies and inventory, accounting, merchandising, and compliance. Provide continually exceptional customer service, modeling and demonstrating guest standards to store associates.
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