Corey Socola

Answered customer questions by phone, email, and chat using company scripts and protocols.

Used multiple systems to process orders, refunds, and account corrections.

Logged every interaction in CRM software with clean, audit-ready notes.

Followed strict documentation rules to avoid errors and ensure compliance.

Managed seasonal surges without breaking backend procedures.

Trained new staff on how to follow scripts, resolve problems, and document correctly.

Escalated complex issues to other departments and tracked resolution steps.

Helped Medicare users fix account problems, coverage issues, and documentation errors.

Used multiple systems to access and update protected health information (PHI).

Followed HIPAA rules and kept all records clean, secure, and audit-ready.

Logged every interaction in CRM software with accurate notes.

Explained changes to Medicare plans, coverage details, and co-pay costs.

Collected payments and processed billing updates using secure systems.

Used scripts and federal guidelines to answer questions correctly.

Worked in a remote, high-volume environment without breaking backend procedures.

Scheduled vaccine appointments using secure systems during the national rollout.

Entered patient data with zero errors and followed HIPAA rules.

Used scripts to confirm eligibility, location access, and appointment timing.

Logged every interaction in CRM software with clean, audit-ready notes.

Worked in high-volume queues without breaking documentation protocols.

Maintained confidentiality and followed federal and state guidelines.

Focused on backend accuracy and avoided phone-heavy tasks when possible.

Resolved billing problems and subscription issues using Apple support systems.

Explained charges, payment history, and subscription terms to customers.

Documented every account action in real time with clean, audit-ready notes.

Collected payments and processed billing corrections under company protocols.

Transitioned into iPhone device support and used multi-system troubleshooting tools.

Followed strict performance metrics while maintaining backend accuracy.

Trained new agents on call flow, documentation standards, and resolution steps.

Protected customer data and followed Apple’s privacy and security guidelines.

Handled backend tasks related to account updates, data corrections, and system workflows.

Used internal tools to process user requests and maintain clean documentation.

Followed strict company protocols for privacy, accuracy, and audit readiness.

Logged every action in CRM or ticketing systems with detailed notes.

Escalated complex issues to appropriate teams and tracked resolution steps.

Trained new staff on backend procedures, documentation standards, and system navigation.

Worked in a remote, high-volume environment with minimal supervision.

Focused on backend accuracy and avoided optics-heavy or phone-based duties.