Corey Sowards
Anderson,IN
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SPA Specialist
IU Health Hospitals
Indianapolis, IN
08.2019 - Current
- Streamlined coordination of patient arrivals and departures ensuring accuracy.
- Ensured compliance with HIPAA regulations.
- Facilitated appointment bookings for patients.
- Executed and confirmed accuracy of insurance processes.
- Transferred documents to electronic health systems.
- Maintained comprehensive patient records.
- Noted scheduled appointment dates for patients.
- Displayed proficient verbal and written communication skills.
- Managed front desk operations.
- Ensured timely receipt of insurance-related payments.
- Handled returns and exchanges according to company policies.
Server/Bartender/Restaurant Hostess
Red Robin
Noblesville, IN
08.2015 - Current
- Performed tasks to ensure smooth start-up and shutdown of restaurant activities.
- Utilized strong communication abilities with customers and team members.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Built and maintained a dedicated client base.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Certified Medical Assistant
Ochsner Health
Abita Springs, LA
08.2024 - 10.2024
- Facilitated smooth interaction between patient and provider.
- Possesses comprehensive clinical knowledge, technical skills, training and credentials through continuous professional development.
- Adapted communication style to meet specific needs of diverse patient populations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
Server/Waiter
Texas Roadhouse
Valdosta, GA
11.2023 - 06.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
Team Member
Chick-fil-A Restaurants
Valdosta, GA
08.2023 - 12.2023
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Maintained alignment of products and guest experience with brand identity.
- Maintained strict adherence to quality and health regulations.
- Monitored supplies and replenished stock to meet operational demands.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Coffee Zon
Indianapolis, IN
03.2022 - 06.2023
- Enhanced food safety through adherence to standard procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Ensured optimal functionality by maintaining equipment standards.
- Delivered comprehensive training programs for newly hired Baristas, Cashiers, and Shift Supervisors.
- Works with team to enhance operations and maintain standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Account Specialist
Ed Martin Auto Credit
Anderson, IN
08.2018 - 01.2019
- Execute start-of-day and close-of-day reports.
- Exhibited strong communication and problem-solving expertise.
- Negotiated agreements, finalized bookings, and secured vehicle sales.
- Managed and revised daily account receivables.
- Managed record-keeping tasks for current customer information.
- Partnered effectively with insurance entities for handling claims and total loss cases.
- Coordinated efforts with the service department for handling repair billing issues.
- Managed assignments of repo agents through external contracts.
- Assisted in managing bankruptcy claims.
- Generated comprehensive evaluations of vehicle conditions.
- Provided excellent customer service experience.
- Ensured confidentiality of sensitive customer data at all times.
- Performed systematic audits of cash drawers to ensure accuracy.
Education
Associate's degree - Business
Ivy Tech Community College
Anderson, IN05.2018
Skills
- Recruiting and interviewing
- Customer service and satisfaction
- Team motivation
- Team collaboration
- Staff supervision
- Performance reviewing
- Money handling
- Workplace safety compliance
- Marketing
- Strategic thinking
- Medical office administration
- Phlebotomy
- Suture removal
- Medical records management
- Patient scheduling
- Wound care specialist
- Patient triage
- Vital signs and examinations
- Laboratory specimen collection
- Database updates
- Collections management
- Receivables management
- Payment negotiations
- Insurance verification
- Cash management
- Loyalty program promotion
- POS systems
Certification
- BLS Certification, 08/01/24, 08/31/26
- Certified Medical Assistant, 11/01/23, 11/30/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Certified Medical Assistant
Ochsner Health
08.2024 - 10.2024
Server/Waiter
Texas Roadhouse
11.2023 - 06.2024
Team Member
Chick-fil-A Restaurants
08.2023 - 12.2023
Assistant Manager
Coffee Zon
03.2022 - 06.2023
SPA Specialist
IU Health Hospitals
08.2019 - Current
Account Specialist
Ed Martin Auto Credit
08.2018 - 01.2019
Server/Bartender/Restaurant Hostess
Red Robin
08.2015 - Current
Associate's degree - Business
Ivy Tech Community College
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