Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey Spencer

BROOKLYN,NY

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Radisson Hotel Jfk
Jamaica Queens, United States
08.2021 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Home Health Aide

Elara Caring
BROOKLYN, United States
09.2019 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.

Call Center Operator

New York City 311
BROOKLYN, United States
12.2021 - 08.2022
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.

Education

Associate of Arts -

LaGuardia Community College of The City University of New York
Long Island City, NY
08.2019

High School Diploma -

Brownsville Academy High School
Brooklyn Ny
08.2015

Skills

  • Creative Solutions
  • Credit and Cash Payments
  • Guest Registration
  • Concierge Services
  • Nightly Audits
  • Lobby Auditing
  • Posting Charges
  • Room Key Issuance
  • Guest Amenities

Timeline

Call Center Operator

New York City 311
12.2021 - 08.2022

Front Desk Agent

Radisson Hotel Jfk
08.2021 - Current

Home Health Aide

Elara Caring
09.2019 - Current

Associate of Arts -

LaGuardia Community College of The City University of New York

High School Diploma -

Brownsville Academy High School

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