Corey Steenbergh
District Service Manager
Saint Clair Shores,MI
Summary
Seasoned Service Manager bringing 9 years of Linen experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service and customer retention.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
District Service Manager
ImageFirst
1 2023 - Current
- Developed and maintained positive relationships with customers to build rapport and trust
- Analyzed service reports to identify areas of improvement
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed detailed plans based on broad guidance and direction
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement
- Evaluated emerging industry trends regularly, adapting services offerings as necessary to stay ahead of competitors
Customer Advocate
ImageFirst
05.2021 - 01.2023
- Manage routes to maximize efficiency, productivity and revenue
- Manage load outs, inventories, quality-stains/damage
- Load unload/truck: organize products; invoices, inventory, maintain route notes
- Truck maintenance: timely communication of repairs, preventative maintenance, accidents
- Work directly with customers to ensure customer service, inventory, and quality control is maintained
- Create a positive moment with every customer.
Route Sales Representative
Unifirst
09.2016 - 05.2021
- Maintain customer relations
- Upselling items to increase route revenue
- Create Legal contracts, negotiate contract terms
- Pick up and Deliver product to each customer on a weekly basis
- Maintain customer inventory.
Fence installer
Foley Installations
04.2013 - 09.2016
- Install fencing in a timely manner
- Develop customer relations
- Collect payment once job is done.
Sales Associate
Payless ShoeSource
11.2011 - 09.2013
- Communicate with customers to find out their needs
- Replenish merchandise
- Close and open the store
- Handle bank deposits.
Education
Bachelor of Arts in Sociology -
Oakland University
Rochester, MI 09.2016 - 05.2020
Skills
Performance Evaluation
undefinedTimeline
Customer Advocate
ImageFirst
05.2021 - 01.2023
Route Sales Representative
Unifirst
09.2016 - 05.2021
Bachelor of Arts in Sociology -
Oakland University
09.2016 - 05.2020
Fence installer
Foley Installations
04.2013 - 09.2016
Sales Associate
Payless ShoeSource
11.2011 - 09.2013
District Service Manager
ImageFirst
1 2023 - Current
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