Corey Steinert
17763 State Road 23 South Bend,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Strong background in Customer Service, multitasking, and time management abilities. Adept at working effectively and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Product Manager
Keystone RV Company
Goshen, IN
08.2021 - Current
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Communicated progress updates at regular intervals with senior leadership.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
Customer Support Manager
Keystone RV Company
Goshen
06.2014 - 08.2021
- Managed a small team of front line advisors who take incoming retail calls.
- Drove customer escalations to resolution by engaging directly with clients.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Coordinated with other departments to ensure timely resolution of complex customer inquiries.
Sales
Feeny Dodge Chrysler Jeep Ram
Elgin
06.2013 - 06.2014
- Greeted customers and identified their automotive needs.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
Customer Services
VIP Services, Inc
Elgin, IL
04.2011 - 06.2013
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Greeted customers and opened doors for them upon arrival.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Education
RVTI Certified
01-2018
Some College (No Degree) -
McHenry County College
Crystal Lake, ILSkills
- Complaint Handling
- De-Escalation Techniques
- Call Documentation
- Needs Assessment
- MS Office
- Customer Account Management
- Remote Office Availability
- Product and Service Knowledge
- Self Motivation
- Effective Communication
Timeline
Customer Service Product Manager
Keystone RV Company
08.2021 - Current
Customer Support Manager
Keystone RV Company
06.2014 - 08.2021
Sales
Feeny Dodge Chrysler Jeep Ram
06.2013 - 06.2014
Customer Services
VIP Services, Inc
04.2011 - 06.2013
RVTI Certified
Some College (No Degree) -
McHenry County College
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