Corey Strickland
Cullman,AL
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
26
26
years of professional experience
Work History
Scheduler
Henderson & Walton Women's Center
2004.10 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as first point of contact and set appointments for prospective patients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted doctor with medical exams
- Scanned medical documents and submitted to hospital records department
Receptionist/Appointment Scheduler/Billing Specialist
Cullman Area Mental Health Authority
1998.03 - 2004.10
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Billed Medicaid/Medicare
Education
High School Diploma -
Cullman High School
Cullman, AL05.1996
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Effective Multitasking
- Schedule Coordination
- Telephone Etiquette
- Recordkeeping proficiency
Timeline
Scheduler
Henderson & Walton Women's Center
2004.10 - Current
Receptionist/Appointment Scheduler/Billing Specialist
Cullman Area Mental Health Authority
1998.03 - 2004.10
High School Diploma -
Cullman High School
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