Corey Tabron Jr
Greensboro,NC
Summary
Skillful Technology Operations Analyst I, adeptly supporting system management and problem resolution to improve records management. Over 10 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
9
9
years of professional experience
Work History
Technology Operations Analyst I
Lowe’s Datacenter
12.2021 - 02.2023
- Performed all operational process and procedures, ensuring that all IT services met operational targets
- Studied IT systems and assisted with maintenance, upgrading, and troubleshooting servers
- Collaborated with datacenter project managers to implement strategies to improve organizational performance
- Used software to collect data on network performance and productivity
- Prioritized issues that could affect business and strive to avoid network outages
- Performs software and hardware upgrades, routine maintenance, and monitoring.
Data Center Technician
Xoriant
03.2022 - 10.2022
- Install and maintain data servers, networks, and any associated equipment and programs
- Perform system/network installation, configuration, and troubleshooting on data servers
- Perform cable installations, hardware rack/stack installations, and any associated troubleshooting using standard datacenter processes
- Resolved problems using documented procedures, required checklists, problem recognition, and related research.
Sub-Contractor
ADT
06.2021 - 11.2021
- Rewired and took over existing security panels and equipment supplied by various manufactures
- Assisted customers with installing, repairing, troubleshooting residential/commercial alarm systems
- Performed programming, integration, testing, commissioning and replacement of security devices and equipment
- Created programs in to enable customers to operate alarm system with smart phones.
Data Center Technician
Microsoft Data Center
05.2017 - 08.2020
- Diagnosed, investigated, and resolved incident tickets and provided technical resolution to escalated technical inquiries
- Performed power cycles, swap out failed components, handled storage media, and performed troubleshooting
- Performed cable installations, hardware rack/stack installations, testing, and troubleshooting using standard datacenter processes
- Physically assisted in moving rack equipment
- Support deployment of on-site DC physical infrastructure including Servers and
- Network device
- Support parts/component replacement and physical hardware troubleshooting
- Resolved technical problems with hardware, software, and connectivity
- Networking support (protocols, troubleshooting connectivity)
- Deployed network devices and servers within the datacenter
- Network cabling installation and removal to support infrastructure needs
- Experience with HP, Dell, Cisco, F5, ZT, Lenovo, servers
- Resolved problems using documented procedures and checklists, problem recognition and research.
Line Support Engineer II
Atos
07.2014 - 05.2017
- Reconciled production and shipping records to ensure complete shipment of parts required
- Managed service tickets using ticketing que
- Performed audits/routine cycle counts on spares inventory
- Created bill of lading log for all shipments
- Delivered spare parts to desired colocation
- Generated daily shipping reports per process
- Received/Staged network equipment per process
- Transferred network devices to various Data Center’s per lead’s request
- Checked deflated tiles for discrepancies in Colocations
- Wiped/Decommissioned hard drives
- Transferred Asset Tagged items to desired location systematically and physically
- Add, modify/updated the status of existing assets using AX Dynamics
- Created inventory spreadsheets through excel
- Scanned Asset Tags, BOM Tags, and Serial numbers into receiving log
- Systematically followed through operation processes to complete desired tasks
- Tracked and maintained detail-oriented shipping reports for shipping and received assets to the data center
- Followed proper RMA Warranty procedures while ensuring inspected failed hardware devices are accurately processed.
Education
Graphic Design/Advertising
Nash Community College
2011
Diploma - undefined
Rocky Mount Senior High School
2010
Skills
- CPLEX Math Solver
- Data Transmissions
- Interior Point Method
- Reporting Skill
- Staff Support
- Critical Thinking
- Operations and Procedural Knowledge
- Production Work
- Workflow Improvements
- Systems Analysis
- Social Perceptiveness
- Process Updates
Timeline
Data Center Technician
Xoriant
03.2022 - 10.2022
Technology Operations Analyst I
Lowe’s Datacenter
12.2021 - 02.2023
Sub-Contractor
ADT
06.2021 - 11.2021
Data Center Technician
Microsoft Data Center
05.2017 - 08.2020
Line Support Engineer II
Atos
07.2014 - 05.2017
Graphic Design/Advertising
Nash Community College
Diploma - undefined
Rocky Mount Senior High School
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