Summary
Overview
Work History
Education
Skills
Timeline
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Corey Tarter

Dallas,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Voluntary Protection Products (VPP) Advocate

Toyota Financial Services
08.2021 - Current
  • Works effectively with fellow team members to coordinate effective solutions to any customer question or concern.
  • Excels in customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Responds accurately to customer requests for products, services and company information.
  • Provide phone-based, first line customer support to internal and external customers with the goal of first-call resolution.
  • Assist with calls across multiple skills within the department.
  • High performance led to an opportunity to develop processes and procedures to support the new Private Label line of business – Mazda Financial Services.

Parts Technical Support

Advantage Technical Resourcing
03.2016 - 08.2021
  • Assisted dealers in finding appropriate parts promptly independently handling over 2,000 parts orders weekly.
  • Identified specific replacement parts to meet customers' needs, confidently making accurate suggestions.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Consult and assist Toyota and Lexus dealers with various part inquiries via automotive electronic parts catalog.
  • Order, cancel, and reallocate parts from one Parts Distribution Center to another to assist dealers with parts needed.
  • Maintained knowledge of manufacturers' options and availability of parts to offer expert support.
  • Created Standardized Operating Procedures to help the team run more effectively and maximize dealer satisfaction.

Education

High School Diploma -

Tolono Unity High School
Tolono, IL
05.2004

Skills

  • Microsoft Word
  • Communication
  • Troubleshooting
  • Writing
  • Microsoft Outlook
  • Microsoft Excel
  • Customer Service
  • Reading Comprehension
  • Judgement and Decision Making
  • Customer Experience
  • Critical Thinking
  • Time Management

Timeline

Voluntary Protection Products (VPP) Advocate

Toyota Financial Services
08.2021 - Current

Parts Technical Support

Advantage Technical Resourcing
03.2016 - 08.2021

High School Diploma -

Tolono Unity High School

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Corey Tarter