Corey Taylor-Watkins
Rex,GA
Summary
Driven and cooperative individual with strong ability to build and maintain client relationships. Skilled in understanding client needs and providing tailored solutions, demonstrating patience and empathy in every interaction. Persuasive communication techniques paired with collaborative nature ensure seamless teamwork and client satisfaction. Adept at navigating complex client requirements while consistently delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Client Account Representative
LabCorp
08.2024 - Current
- Act as a liaison between LabCorp, the customer base, and patients
- Facilitated timely issue resolution by effectively collaborating with cross-functional teams, promoting customer loyalty.
- Conducted regular account reviews to proactively address potential concerns and ensure ongoing customer satisfaction.
- Established strong rapport with clients, leading to increased trust and long-term business relationships.
- Championed process improvements within the organization based on feedback from clients, driving continuous improvement initiatives.
Cares Engagement Coordinator
CardWorks Servicing
11.2019 - 08.2024
- Responsible for the research, process, and resolution of complaints based on established triggers on credit card and loan accounts for all phone business units or through social media channels
- Drives customer satisfaction by providing leadership, guidance, and management to customers on their issues as the ultimate universal agent
- Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
Fraud Investigator
CardWorks Servicing
11.2019 - 12.2020
- Responsible for investigating and reversing credit card charges disputed by the account holder
- Interviews individuals involved and may provide assistance to law enforcement
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
Assistant Store Manager/Trainer
Xfinity by Comcast
12.2014 - 11.2019
- Provide feedback on CSC with goals for the year on upcoming fiscal year
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ06.2027
Skills
- Program Development
- Volunteer Management
- Creative Problem Solving
- Decision Making
- Relationship Building
- Customer Service
- Team Leadership
- Time Management
- Conflict Resolution
- Cross-functional Collaboration
- Effective problem solving
- Strong negotiation
- CRM proficiency
- Prospecting skills
- Department collaboration
- Communication and negotiations
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Customer Engagement
- Professionalism
- Adaptability
- Problem-solving aptitude
- Product Knowledge
- Team building
- Sales process
- Fraud Investigator
- Computer technician
- JDE1
- EPROM programming
- Internet Protocols
- Knowledge base
- Performance tracking
- Account management
- Industry awareness
- CRM software
- Customer relationship management
- Customer engagement
- Goal oriented
- Teamwork
- Teamwork and collaboration
- Problem-solving
Keywords
- Circuit board troubleshooting
- Computer technician
- Customer service
- JDE1
- EPROM programming
- Internet Protocols
- Knowledge base
- Microsoft OEM System Builder
- Microsoft Publisher
- MS Excel
- MS Word
- Troubleshoot network
- Oracle
- Photoshop
- Troubleshoot hardware and software
- Virus eradication
- Windows 98, 98SE, 2000 and XP
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- PCI Compliance Awareness Training – Payment Card Industry Security Standards Council.
- Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
- Fraud Prevention Certificate – Various accredited institutions and organizations.
Languages
English
Native or Bilingual
Timeline
Client Account Representative
LabCorp
08.2024 - Current
Cares Engagement Coordinator
CardWorks Servicing
11.2019 - 08.2024
Fraud Investigator
CardWorks Servicing
11.2019 - 12.2020
Assistant Store Manager/Trainer
Xfinity by Comcast
12.2014 - 11.2019
Bachelor of Science - Business Administration And Management
University of Phoenix
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