Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Corey Thain

Frisco,TX

Summary

Accomplished Operations Leader with 20+ years of Change Management experience in Healthcare Operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Sr. Manager Operations

Gainwell Technologies
04.2021 - 10.2023
  • Managed over 50 projects consistently building efficiencies, tracking and enforcing SLA’s and KPI’s for large scale Production Print Mail, Scan Capture and Lockbox check/remittance processing.
  • Implemented end to end reconciliation process for 835 transmissions, leading to 15 million dollar posting increase resulting in 1.5 million in revenue.
  • Lead 10 direct reports working hand in hand with BPO vendor supporting 300+ clients and 1,000 insurance payers.
  • Responsible for ensuring 99.99% quality on 2 million outbound documents and scanning/linking of 250 million inbound images per year.
  • Reduced operation costs by 560k per year by reviewing client contracts. Identified significant opportunity to reduce mailing costs while ensuring full client satisfaction and KPI's.

Sr. Manager Distribution Operations

HMS Holdings Inc.
08.2018 - 04.2021
  • Instituted workflow automation by building a tag and match linkage between Production Print Mail and Scan Capture. This auto attach process saved 416,000 manual attaching hours annually (200 FTE’s).
  • Leader/Facilitator of Strategic C Level initiatives partnering with Harvard Business School, Dr. John Kotter and his team. Efforts lead to increased revenue of 53%, 82% EBITDA and increased employee engagement scores from 61.7% to 82.8%. Company Stock price increased from $8.84 to $36.97 after this initiative.
  • Created and marketed Go Green Team that set up over 1,000 SFTP protocols with providers and ROI vendors for medical record transmission resulting in a $4M reduction in annual scan costs.
  • Developed, implemented and effectively executed a strategy to improve transactional efficiencies by working with internal cross functional teams to establish controls, eliminate waste, and prevent defects.

Manager Distribution Operations

HMS Holdings Inc.(acquisition)
01.2007 - 08.2018
  • Applied Lean Six Sigma Methodologies to streamline processes and increase efficiency.
  • Improved annual defect rates from 97% to 99.99% accuracy and increased provider satisfaction (NPS) by 33%.
  • Handled review and selection of RFP proposals for postal presort, folding machines, printers and third party/USPS software applications.
  • Self-trained on new QA technology and implemented this new program to every mail piece adhered to strict industry standards which resulted in the elimination of folding machine errors while establishing postal tracking capabilities for 100% of client mailings.
  • Successful outsourced in-house print and mail shop for 20 lines of business and over 300 clients in six months. This standardized all distribution operations processes and saved 1.6 million annually in operational print and mail costs.
  • Achieved Leadership Excellence Award every year with employee satisfaction score of 98% while leading team of over 50 FTE’s in production print and scan capture environment across 3 states TX, CA and NV.

Supervisor Print/Scan Operations

Public Consulting Group Inc
10.2002 - 01.2007
  • Provided oversight and management of in house production print shop responsible for postal solutions and adhering to regulatory compliance per HIPPA standards for a multitude of state Medicaid clients.
  • Facilitated MSA/SOW and implementation of PB postal presort software and leveraged presort mail house to streamline mailings efficiencies resulting in 1 million in cost savings.

Education

Dr. John Kotter Kotter International -

Harvard Business School

Associate of Arts - Business Administration/Communications

University of Central Florida

Skills

  • Healthcare Operations
  • Cultural Transformation
  • Organizational Effectiveness
  • Employee Coaching
  • Inspirational Leadership
  • Program Optimization
  • Solution Development
  • P&L Responsibility

Accomplishments

  • Created, developed and marketed a strategic Go Green initiative that decreased inbound scan volume by 64%, totaling 88 million sheets of paper saved annually, cutting the annual vendor spend by 4 million.
  • Saved 1.6 million in annual print/postage spend by building a secure encrypted email and efax solution and marketing enterprise portal.
  • Remediated $15 million in annual revenue by identifying and fixing gaps in the missing check/EOB lockbox process.
  • Generated 54 million in annual client revenue by enhancing the Direct Bill and Rebill carrier billing delivery platform.
  • Galen D. Powers Award Winner. In a company with over 2,500 employees, this award is given on an annual basis to the employee that best exemplifies the vigorous commitment to the principles of quality improvement and regulatory compliance while educating others along the way and creating lasting results for our clients.

Timeline

Sr. Manager Operations

Gainwell Technologies
04.2021 - 10.2023

Sr. Manager Distribution Operations

HMS Holdings Inc.
08.2018 - 04.2021

Manager Distribution Operations

HMS Holdings Inc.(acquisition)
01.2007 - 08.2018

Supervisor Print/Scan Operations

Public Consulting Group Inc
10.2002 - 01.2007

Dr. John Kotter Kotter International -

Harvard Business School

Associate of Arts - Business Administration/Communications

University of Central Florida

Similar Profiles

CREATE PROFILE
Corey Thain